Front Office Manager
AC Hotel Miami Brickell
Miami, FL

AC Hotel Miami Brickell

115 SW 8th Street

Miami, FL 33130

Telephone (786) 628-1500

Website www.marriott.com

Managed by Concord Hospitality Enterprises

156 Room Hotel
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

We are hiring a Front Office Manager!

The Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Responsibilities:

  • Maintains guest service as the driving philosophy of the hotel.
  • Is committed to making every guest satisfied.
  • Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
  • Develops added value customer service programs.
  • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
  • Acts as manager on duty for hotel and manages front desk operations.
  • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
  • Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
  • Produce accurate financial reports on time.
  • Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists
  • Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
  • Ensures all hotel employees know hotel objectives.
  • Ensures personnel files are accurate and comply with both local and federal laws and regulations.
  • Administers personnel policies fairly and consistently.
  • Resolves employee grievances in a fair and timely manner.
  • Helps develop management talent by acting as a mentor for direct reports.
  • Monitors and maintains acceptable turnover levels.
  • Knows local health and safety codes and regulations that apply to the hotel.
  • Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.
  • Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
  • Has acceptable property quality audits.
  • Periodically inspect rooms, building exterior, parking lot, etc.

    Benefits

    We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

    Why Concord?

    Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

    If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

    Qualifications

    Behaviors
    • Team Player: Works well as a member of a group (Preferred)
    • Functional Expert: Considered a thought leader on a subject (Preferred)
    • Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
    Motivations
    • Preferred

      Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

    • Preferred

      Self-Starter: Inspired to perform without outside help

    • Preferred

      Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    AC Hotel Miami Brickell

    156 Room Hotel

    Brickell Downtown Miami hotel with Rooftop Pool and Bar

    Turn your Miami trip into a destination experience at AC Hotel by Marriott Miami Brickell. Located in the chic Brickell neighborhood, this hotel brings to life the style, culture, and sophistication that is downtown Miami. Across from Brickell City Centre, savor Miami’s dining and night life options at your fingertips. Dive into the splendor of the rooftop pool with cabana seating while sipping a cocktail and looking out to breathtaking Brickell views. The sleek, precisely designed guestrooms provide open space for you to settle into, featuring an open closet, clutter-free desk, and city skyscraper views of the area. Enjoy complimentary WiFi throughout the hotel, AC Library, modern fitness center, AC Kitchen offering European-Inspired breakfast, and AC Lounge extending productive spaces during the day and tapas and signature gin craft cocktails in the evening. With 5,000 sq ft of flexible meeting space, host unforgettable events in untraditional settings. At Miami AC Hotel in Brickell, you can have it all.