Catering Sales Manager

Downright Austin, A Renaissance Hotel
Austin, TX

Description

Responsibilities:

• Deliver top-tier customer service to both internal and external partners.
• Solicit and directly sell to the local corporate and social catering market to drive business.
• Respond promptly and professionally to client inquiries and internal requests.
• Demonstrate exceptional organizational skills, proactive planning, and keen attention to detail.
• Maintain and grow assigned accounts while actively prospecting new business opportunities.
• Effectively and efficiently monitor and manage all aspects of the pre-event details: Track, detail, and communicate the particulars of each assigned event and group—including but not limited to – room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
• Build Downright Austin as a top place to host weddings and social events including luncheons, galas, and fundraisers.
• Attend client functions as needed to ensure high-quality service and relationship building.
• Accurately forecast group room and F&B revenue while maximizing released space to drive profitability.
• Stay knowledgeable about Downright Austin’s food & beverage offerings, event spaces, and AV capabilities.
• Communicate event details to all relevant hotel departments for smooth execution.
• Work with clients to create profitable menus that align with their expectations and hotel offerings.
• Assist clients in coordinating additional catering support services such as flowers, entertainment, décor, and audiovisual needs.
• Physically double-check all function arrangements against client specifications and correct them where necessary.
• Ensure strong client relationships by effectively communicating to secure repeat bookings.
• Update and increase client prospects through active prospecting and networking.
• Utilize digital sales systems (Delphi, CI/TY, PMS) and implement sales strategies effectively.
• Maximize revenues for the hotel through up-selling techniques.
• Participate in meetings, trainings, and planning sessions to support the team’s success.
• Collaborate with colleagues to create a unified, team-oriented work environment.
• Proactively seek out professional development opportunities, including training from Concord and Marriott.
• Follow company policies and procedures and execute any reasonable management requests.

Requirements:

Experience: Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

At Concord Hospitality, our Catering Sales Managers earn competitive wages, receive our extensive benefit package including dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.