Front Desk Associate
Courtyard Reading Wyomissing
Reading, PA

Courtyard Reading Wyomissing

150 North Park Road

Reading, PA 19610

Telephone (610) 378-1137

135 Room Hotel
Managed By Concord Hospitality Enterprises
Part-Time

Description

Front Desk Agent - Part time

We are looking for a strong, independent candidate for 1-3 days per week

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Courtyard Reading Wyomissing

135 Room Hotel

Discover our modernized Reading Hotel

Explore our completely revitalized Reading, PA hotel, the Courtyard by Marriott Reading Wyomissing. From the moment you arrive, you’ll receive a warm welcome from our friendly staff. This Reading, PA hotel is ideally located in Wyomissing Square within walking distance to the downtown West Reading restaurants, shops, and entertainment. Our thoughtfully appointed guest rooms offer fresh, plush bedding, LCD TVs and flexible workspace with free Wi-Fi. The Bistro is your food and beverage destination for great breakfast choices in the morning or cocktails and dinner options in the evening. Re-energize in our fitness center. This Reading/Wyomissing hotel is located close to several area attractions including Reading Hospital and Medical Center, Santander Arena, First Energy Stadium, Maple Grove Raceway, Penn State Berks, Alvernia University and Albright College. Come experience the Courtyard Reading Wyomissing hotel.