Event Manager

The Baronette Renaissance Detroit-Novi Hotel
Novi, MI

Description

We are hiring an Event Manager!

Minimum $53,000.00 annually plus bonus potential and excellent benefit packages available.

Exploring the world doesn’t have to stop when the working day starts. At the Renaissance Baronette Hotel, we know your passion for discovery is more than a hobby, it’s your career. We are looking for that person who likes to explore, discover, share, and inspire!

1. About the Role:

We are looking for someone who is passionate about details and dedicated to delivering exceptional service for events at our hotel. As an Event Manager, you will take charge of ensuring every aspect of our clients’ events is perfectly planned and executed.

Requirements:

• Minimum two years of hotel industry experience as an Event Manager, preferably in a full-service setting.
• Excellent written and verbal communication skills.
• System Knowledge: Strong proficiency in Consolidated Inventory Total Yield (CITY) system.

Responsibilities:

• Client Management: Take over group bookings once the contract is signed. Contact clients within 24 hours of booking to confirm and begin detailing the event.
• Event Planning: Plan and finalize event details, create Event Orders (EO) and group resumes, and distribute them to all departments.
• Upselling: Proactively upsell products and features of the hotel to maximize revenue.
• Technical Expertise: Maintain knowledge of audio-visual requirements and assist clients as needed.
• Rooming Lists: Ensure rooming lists are received before cut-off dates.
• Pop-Up Events: Be capable of booking and managing pop-up events within 30 days.
• Forecasting: Forecast group rooms accurately and make appropriate cutbacks.
• Client Engagement: Greet each group daily, review event details, follow up post-event, and send thank-you emails.
• Communication: Handle group details with efficient business communication.
• Sales Initiatives: Participate in sales blitzes, actively solicit groups during downtime, and fill out call reports.
• Goal Setting: Develop quarterly plans with actionable goals, budgets, and feedback surveys.
• Daily Meetings: Attend and lead daily Event Order (EO) meetings.
• Support: Assist other departments as needed to meet business demands.
• Event Flow Knowledge: Have a strong understanding of event flow and banquet operations.
• Problem Resolution: Proactively identify and resolve any issues or conflicts related to event planning and execution, ensuring client satisfaction.
• Professionalism: Maintain professional conduct, follow company policies, and possess knowledge of hospitality laws and procedures.

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, company paid short term and life insurance, LT disability options, 401K options with match, tuition assistance, bonus plan, generous paid time off, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodation in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN!

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."