Description

As the Regional Director of Sales & Marketing, you will:

Provide the highest quality of service to the customer at all times through quick and timely responses, immediate communication to the properties & developing professional long term business relationships.

Excellent time management, self-management and self-motivation. Must be able to fill schedule with continuous stream of customer contacts on property, on location or via the telephone and internet.

Develop and foster multiple hotels’ business through pro-active direct sales, lateral development of existing accounts and contacting new customers in the market. The solicitation of new and saturation of existing business should be through a combination of appointments, telemarketing, site tours, constant prospecting and networking. This is an advanced level position designed to find new business and saturate existing accounts/segments for new contacts resulting in new business for the hotels.

The RDOS will clearly document all sales activities in the provided sales system so their scope of work can be clearly identified.

The RDOS will benefit from working knowledge of other major brand sales systems, Delphi, and Concord’s essential lead generation tools such as Construct Connect, etc.

Be proficient at using Concord & Brand analytics reporting to understand hotels need dates, value propositions, etc.

Assist with the development of GM’s on how to effectively manage their sales effort, to include training on how GM’s can impact sales directly, teaching when needed the importance of proactive sales.

Where assigned, the RDOS may be tasked with taking direct responsibility for marketing, direct sales and awareness efforts for pre-opening sales or newly renovated hotels. To include leading pre-opening sales efforts and pre-opening sales checklist. Actively participate in pre-opening and post opening meetings with hotels and brand representatives.

Maintain active relationship with key Brand segment leaders and staying on top of changing trends in each segment.

Provide Hotel Ownership reporting as requested for either market research, hotel performance, or forecasting.

Attend any brand required training as well as other meetings requested by RVPS.

Maintain active communication with all Regional Directors of Operations and Regional Vice Presidents on improvements or recommendations.

This role will require up to 25% travel at times. In such a role it is critical to process all expense reports and conduct any on-property marketing purchases through proper VP approval processes.

Provide the highest quality of service to the customer at all times.

Carry out any reasonable request by Management that you are capable of performing.

Ensure clear communication between on-property leaders, regional leaders, and corporate leaders.

Assist other Concord Departments when required.

Represent Concord Hospitality, and all of the various hotels brands, in a professional manner at all times.

Comply with company policies and procedures.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Qualifications

5+ Years in a proactive sales or sales leadership role