Description

Job Title: Banquet Coordinator

Department: Banquets/Event Services

Reports To: Banquet Manager/Director of Events

Job Summary:

The Banquet Coordinator is responsible for ensuring seamless execution of banquet events by coordinating with clients, banquet staff, and other departments. This role involves administrative duties, planning, and on-the-day event support to provide an exceptional guest experience while meeting organizational goals.

Key Responsibilities:

Event Coordination:

• Work closely with the sales and catering teams to ensure accurate execution of contracts and event orders.
• Ensure last-minute changes or requests are communicated and implemented promptly.

Operational Support:

• Assist the Director of Banquets with room setup, including table arrangements, audiovisual equipment, and décor, per event specifications.
• Coordinate with the kitchen staff to confirm menu details, dietary requirements, and service timelines.
• Assist in managing banquet staff assignments, ensuring coverage for all event needs.

Administrative Duties:

• Maintain an organized filing system for contracts, BEOs, and client communications.
• Track inventory and order supplies needed for banquet operations, including linens, silverware, and other event materials.
• Monitor event budgets and assist in managing costs effectively.
• Develop work schedules for employees or teams, ensuring coverage meets operational needs.

Client Relations:

• Act as the primary point of contact for clients during the planning and execution phases.
• Conduct site inspections and pre-event walkthroughs with clients.
• Handle client feedback and resolve issues promptly to ensure satisfaction.

Team Collaboration:

• Communicate effectively with all departments, including catering, kitchen, housekeeping, and audiovisual, to ensure smooth event operations.
• Participate in team meetings to review event schedules, staff assignments, and potential challenges.

Qualifications:

Education & Experience:

• High school diploma or equivalent; a degree in hospitality, event management, or a related field is preferred.
• Minimum 1-2 years of experience in banquet coordination, event planning, or hospitality.

Skills:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in event management software and MS Office Suite.
• Customer service-oriented with a problem-solving mindset.

Physical Requirements:

• Ability to stand for extended periods and lift up to 25 lbs.
• Comfortable working flexible hours, including evenings, weekends, and holidays.

Key Competencies:

• Attention to detail.
• Team leadership and coordination.
• Adaptability in fast-paced environments.
• Commitment to providing exceptional guest experiences.