Description

Job Title: Audio-Visual Support Technician

Position Overview:

The Audio-Visual Support Technician is responsible for the setup, operation, and breakdown of small to large-scale audiovisual systems within a hospitality environment, ensuring a smooth event experience and complete customer satisfaction. This role will report to the IT & Audio-Visual Support Manager.

Responsibilities:

Audio-Visual Setup and Operation:

• Ensure the successful execution of events through accurate and timely setup, operation, and breakdown of audiovisual equipment.
• Support basic Information Technology related needs throughout the Hotel.
• Assist IT & Audio-Visual Support Manager with Hotel projects, client relations and Audio-Visual department development.

Customer Service:

• Strive to exceed the expectations of both internal and external clients.
• Establish and maintain positive relationships with clients through clear and professional communication.
• Meet with clients on-site to confirm their needs are met and ensure equipment setup is functioning correctly.
• Monitor ongoing events and check in with clients throughout the day to ensure satisfaction.
• Build and maintain strong relationships with the hotel and client teams.
• Conducting yourself in a professional manner in fast-pace and high-pressure environments.

Technical Proficiency:

• Demonstrate a confident understanding of the technical aspects of audiovisual equipment and software.
• Troubleshoot and resolve any equipment or software issues quickly and professionally.
• Address equipment challenges while maintaining a high level of professionalism.
• Familiarity and basic understanding of Audio, Video, Lighting & Web Conferencing Services required.

System Proficiency:

• Selling, Planning and Executing Audio-Visual Services with guidance of the Audio-Visual & IT Support Manager.
• Use equipment inventory to determine scheduled setups and breakdowns, collaborating with banquet and sales staff as needed.
• Increase revenue with extensive knowledge and anticipation of a client’s Audio-Visual requirements.
• Finalize AV orders prior to Event date, properly execute events, and bill the client accordingly upon completion.

Job Qualifications:

• High School Diploma required, Bachelor’s degree preferred.
• 2 years of hospitality experience preferred.
• 2 years of audio-visual or equivalent experience required.
• Reliable Transportation to and from work is required.

Work Environment:

• The role takes place in a hotel and will require exposure to outdoor temperatures and dust or dirt.
• Working conditions may range from quiet to noisy environments.
• Team members will handle high-end audiovisual equipment, with some tasks involving heights using ladders.
• On-call hours and shifts during evenings, weekends, overnights, and holidays may be required.
• Appearance standards set by The Ben Hotel must be adhered to.