Guest Service Agent
WoodSpring Suites Morrisville - Raleigh Durham Airport
Morrisville, NC

Guest Service Agent

WoodSpring Suites Morrisville - Raleigh Durham Airport

Remote

Description

We are hiring for a team which functions at the nerve center of the property and also manages transactions and guest interactions for five other locations from across the country. These five hotels constitute just the first Phase of more properties to come.

This is one of the first instances in the Triangle of implementation of this technology in a hotel group, and the team's ability effectively to integrate it into operations and Guest Service literally will help shape future hotel operations throughout the industry.

If you have a warm and winning personality; a quick, problem-solving mind; if you thrive in challenging environments where you succeed through innovation and marshaling unconventional resources; if you seek a working environment and corporate culture like Common Oaks and Concord Hospitality that values people and treats them with respect; then you belong on THIS team.

Responsibilities:

Providing 100% excellent guest experiences whether you are face to face or communicating remotely.

Assisting guests efficiently, courteously and professionally at all times.

Maintaining. a high level of service and hospitality.

Promptly and effectively managing guest concerns and issues and insuring all are satisfied in a timely manner.

Process all guest transactions for all properties under your purview: check guests in and out, make new reservations, collect payments, follow cash handling procedures as required by Common Oaks, et. al.

Be knowledgeable of the hotel brand and various programs (travel programs, special offers).

Be a great communicator to all departments and management of guest comments and concerns.

Respond quickly to incoming calls and kiosk activations.

Have full knowledge of hotel safety and emergency procedures

Work schedules are published two weeks in advance. Associates are not limited to only specific shifts but are asked to be available, if scheduled, to work any shift period. We ask that applicants have at their disposal a reliable and consistent means of transportation to and from work.

Our Competitive Edge amongst candidates who have their pick of numerous opportunities:

Benefits for full time Associates (including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Choice and Concord managed hotels, plus training & development and career advancement opportunities, and Competitive wages.

Why Common Oaks?

We are a part of highly successful and respected Concord Hospitality. Our culture is based on our Five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our Associates, and we strive to hire the BEST Associates in the market. At Common Oaks you can enjoy a culture where you are valued. Our Associate First policy is a way of life. Here, your Hospitality talent and skills further the work of a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be for you. We are proud to be an EEO employer M/F/D/V, we maintain a drug-free workplace.

WoodSpring Suites Morrisville - Raleigh Durham Airport

122 Room Extended Stay

Save with an extended stay hotel in Morrisville, NC

When your plans include an extended stay for a week, month or longer, WoodSpring Suites® Morrisville - Raleigh Durham is an extended stay hotel located close to the major cities of Raleigh and Durham. When you’re planning a quick visit or a longer stay, our accommodations are designed for guests looking for accommodations that help them feel at home. Each furnished suite includes an in-room kitchen—complete with microwave, full-size refrigerator and freezer, 2-burner cooktop and prep sink. Amenities include free WiFi, free parking, an onsite laundry facility, a fitness center and vending machines.

Our extended stay hotel is located 2 miles from Raleigh-Durham International Airport (RDU) and the Research Triangle Park. Business travelers are close to major companies such as Lenovo, Oracle, SAS, Cisco and Bayer. Sports teams and spectators appreciate our convenient location to Wake Competition Center, Triangle Aquatic Center, Hoop City U and USA Baseball. Several restaurants are close to our hotel, including Babymoon Café, Dim Sum House and Spinner Bar and Restaurant.