Description

SUMMARY: Process daily audit of the hotel’s financial data. Handle the requests and transactions of the hotel guests, and

coordinate with the other departments as necessary.

RESPONSIBILITIES:

Verify each Front Desk shift’s transactions.

Process credit card transactions.

Post tax charges to all guest folios

Finalize transactions completed during the day.

Create and/or print required reports.

File or transmit reports as directed.

Prepare folios for departing guests.

Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.

Take, modify and cancel guest reservations.

Verify, balance and review hotel suite availability.

Check in/out guests. Perform “express checkout” duties. Verify departure dates and offer to make future

reservations.

Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.

Administer guest payment policies.

Responsible for shift cash transactions.

Responsible for maintaining hotel key security system.

Administer guest safe deposit boxes.

Responsible for knowing hotel emergency procedures.

Coordinate with other departments to fulfill guest special requests.

Communicate facilities and services to guests at check-in.

Answer guest questions regarding local area facilities.

Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds.

Carry out any reasonable request by management that is capable of being performed.

Role Responsibilities:

As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:

Processing credit card transactions and other (restaurant, events, lounge) for the day

Handling phone system, transferring calls, reservations, etcc

Verify, balance and review hotel room availability

Perform Check-in and Check-out procedures

Administer guest payment policies and look for errors from the day shifts

Prepare folios for the morning departing guests

Maintain overall lobby appearance and assist with AM breakfast set up if needed

Be versed in all hotel emergency procedures

Here are some reasons our associates like working for us:

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.