Front Desk Clerk
Courtyard Miami Coconut Grove
Miami, FL

Courtyard Miami Coconut Grove

2649 South Bayshore Drive

Miami, FL 33133

Telephone (305) 858-2500

200 Room Hotel
Managed By Concord Hospitality Enterprises

Front Desk Clerk

Courtyard Miami Coconut Grove

Description

Front Desk & Guest Care at Courtyard Coconut Grove!

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

  • Assisting guests efficiently, courteously and professionally at all times.
  • Maintain a high level of service and hospitality.
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
  • Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Courtyard Miami Coconut Grove

200 Room Hotel

Get away to our Coconut Grove hotel in Miami, Florida

Redefining contemporary comfort, Courtyard Miami Coconut Grove is a stylish haven in a celebrated travel destination. Enhanced by a top-to-bottom revitalization, this refreshing destination welcomes you with scenic accommodations and modern amenities. Soak in the views of the sparkling ocean and Miami cityscape from our spacious guestrooms. Delight your palate with delectable American fare and creative cocktails at The Bistro. Enjoy a coveted location amid noteworthy attractions, including the Shops at Merrick Park, University of Miami, Mercy Hospital, downtown Miami, Key Biscayne and Brickell. Host flawless weddings, meetings and social affairs in dynamic event spaces with custom catering and skilled event planners. After a full day of work, shopping or sightseeing, refresh in the sparkling waters of our heated outdoor infinity pool or energize your body in our fitness center. Discover the perfect home base for your Florida getaway at our hotel in the historic neighborhood of Coconut Grov