Front Desk Supervisor
Hilton Garden Inn Roslyn
Port Washington, NY
Port Washington, NY
Hilton Garden Inn Roslyn
3 Harbor Park Drive
Port Washington, NY 11050
Telephone (516) 626-3600
Website hiltongardeninn3.hilton.com
Managed by Concord Hospitality Enterprises
Twitter twitter.com/concordhotels
Front Desk Supervisor
Hilton Garden Inn Roslyn
Compensation: $21.00 per hour
Description
We are hiring a Front Desk Supervisor!
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!
Responsibilities:
MUST have minimum 2 years experience as front desk, in Hilton and PEP experience PLUS
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Pay: $21-$23 (Based on Experience)
Hilton Garden Inn Roslyn
165 Room Hotel
At A Glance
Ideally situated in the scenic harbor waterfront area of Roslyn, NY, Hilton Garden Inn Roslyn is the closest hotel to the Harbor View office park and offers easy access to country clubs and golf courses, as well as charming downtown Roslyn. Northwell Health and the Tilles Center are both within close proximity of our hotel.
Rest and relax in a spacious guest room or upgrade to a suite for even more space. Each room features modern conveniences including a refrigerator, microwave and complimentary WiFi to help you feel at home.
The hotel also features an onsite restaurant, open for breakfast and dinner daily. Work out in the fitness center or take a dip in the indoor pool and whirlpool. Business travelers will appreciate our modern business center and flexible meeting space, including two large event spaces which can accommodate events with up to 250 guests.