Front Desk Supervisor
Capital Hotel
Little Rock, AR
Little Rock, AR
Capital Hotel
111 W Markham Street
Little Rock, AR 72201
Telephone (501) 374-7474
Website capitalhotel.com
Managed by Concord Hospitality Enterprises
Twitter twitter.com/concordhotels
Front Desk Supervisor
Capital Hotel
Description
We are hiring a Front Desk Supervisor!
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!
Responsibilities:
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
$18.65 / hourly
Capital Hotel
94 Room Hotel
Our Story
“…it is a capital enterprise located in a capital building…and I trust will prove a capital success…”
These words, we lovingly refer to as the first Capital Idea, inspired the birth of a hotel that has remained Little Rock’s “front porch” for 140 years. Since the 1876 debut many other Capital Ideas have found their way into the hotel through numerous renovations and the most recent full restoration completed in 2007. The culmination is the uncompromising comfort and convenience of a modern luxury hotel without any compromise of its rare historic character.
The inspiration for our customer service is our dedication to personal attention and care often found when visiting friends and family. Instead of rehearsed scenarios, guests are personally greeted, welcomed, and immersed in an approach to service we call Southern Comfortable. Not surprisingly, “Be Huggable” is regarded as the North Star of our core values.