Reservation Supervisor
Downright Austin, A Renaissance Hotel
Austin, TX
Austin, TX
Downright Austin, A Renaissance Hotel
701 E 11th Street
Austin, TX 78701
Website www.marriott.com
Managed by Concord Hospitality Enterprises
Description
Downright Austin, A Renaissance Hotel, is seeking a Reservations Supervisor to oversee third party reservation requests, guest appreciation programs, and guest service via digital applications/systems in a fast-paced and upbeat hotel environment. This role is responsible for managing daily reservation requests, recognition of guest loyalty members via appreciation programs and delivering exceptional service standards. The ideal candidate is a strong communicator with a passion for teamwork and delivering outstanding guest experiences.
Key Responsibilities:
- Oversee daily reservation requests from all sources, especially third-party agencies which includes OTA's. Create reservations in Lightspeed daily as needed.
- Ensure proper billing is in place for all reservations and advise the Front Office team of any and all unique situations.
- Actively assist with guest appreciation programs. To include the pre-planning process, amenities, and communication both written and emails.
- Create and distribute weekly performance updates of daily and future occupancy and VIP guest arrivals.
- Manage guest inquiries via digital applications/systems.
- Partner with hotel leadership teams, Revenue Management, Sales, and Front Office to ensure accurate and efficient reservations processes.
- Support the Front Desk and PBX team. Will upon occasion be scheduled to work shifts at either area.
- Work schedule will depend on hotel occupancy and will include weekends and holidays.
Qualifications:
Why Join Concord?
At Downright Austin and Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:
We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.
Inspire greatness in your team
Encourage and support team members to reach their full potential
Create a work environment that is a Great Place to Work for ALL
Lead with integrity, transparency, respect, and professionalism
Care for your team, and their families
We are Concord!
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Downright Austin, A Renaissance Hotel
Hotel with 367 Rooms
Stay and play at downtown Austin's newest hotel located near University of Texas at Austin's campus. Downright Austin, a Renaissance Hotel offers 367 rooms and suites that are bold and inviting, featuring views of the Texas State Capitol and downtown. From our style to our hospitality, we're full of unexpected delights. Soak in the sun at our urban oasis: a resort-style outdoor pool surrounded by our lush Lawn. We're a vibrant destination with over 17,000 sq ft of indoor and outdoor event space in Austin, TX; including the Capitol Ballroom for up to 1,200 guests, plus multiple breakout rooms and outdoor venue options. Downright, the most convenient downtown Austin hotel, is within walking distance of 6th street nightlife, UT campus & stadium, the Moody Center, concert venues (Mohawk, Waterloo, Stubbs), and the Capitol. Toss your keys to the valet or ditch your car in our on-site parking garage. Check-in to the new hotel that is absolutely, positively, Downright Austin