Downright Austin, A Renaissance Hotel

701 E 11th Street

Austin, TX 78701

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 367 Rooms

Managed By Concord Hospitality Enterprises

Current Job Openings

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Description

Downright Austin, A Renaissance Hotel, is seeking a Reservations Agent to oversee third party reservation requests, guest appreciation programs, and guest service via digital applications/systems in a fast-paced and upbeat hotel environment. This role is responsible for managing daily reservation requests, recognition of guest loyalty members via appreciation programs and delivering exceptional service standards. The ideal candidate is a strong communicator with a passion for teamwork and delivering outstanding guest experiences.

Key Responsibilities:

Oversee daily reservation requests from all sources, especially third party agencies.

Actively assist with guest appreciation programs.

Partner with hotel leadership teams, Revenue Management, Sales, and Front Office to ensure accurate and efficient reservations processes.

Create and distribute weekly performance updates of daily and future occupancy and VIP guest arrivals.

Manage guest inquiries via digital applications/systems.

Qualifications:

Previous experience in Front Desk and/or Reservations.

Proficiency in Lightspeed and/other Marriott systems and Microsoft Office programs.

Strong attention to detail.

Excellent communication, problem-solving, and organizational abilities.

Service mindset with a focus on guest satisfaction

Why Join Concord?

At Downright Austin and Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

Medical, dental, vision, life, and disability insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career development opportunities

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Downright Austin, A Renaissance Hotel

Hotel with 367 Rooms

Stay and play at downtown Austin's newest hotel located near University of Texas at Austin's campus. Downright Austin, a Renaissance Hotel offers 367 rooms and suites that are bold and inviting, featuring views of the Texas State Capitol and downtown. From our style to our hospitality, we're full of unexpected delights. Soak in the sun at our urban oasis: a resort-style outdoor pool surrounded by our lush Lawn. We're a vibrant destination with over 17,000 sq ft of indoor and outdoor event space in Austin, TX; including the Capitol Ballroom for up to 1,200 guests, plus multiple breakout rooms and outdoor venue options. Downright, the most convenient downtown Austin hotel, is within walking distance of 6th street nightlife, UT campus & stadium, the Moody Center, concert venues (Mohawk, Waterloo, Stubbs), and the Capitol. Toss your keys to the valet or ditch your car in our on-site parking garage. Check-in to the new hotel that is absolutely, positively, Downright Austin