Red Coat Coordinator

Norfolk Waterside Marriott
Norfolk, VA

Description

We are hiring a Red Coat Coordinator!

We seek individuals passionate about serving others! Our hotel events, including receptions, meetings, trainings, and reunions, provide excellent exposure for our venue. By delivering exceptional service, we rely on word-of-mouth to attract additional business. To succeed, we need a team dedicated to quality, service, and efficiency.

The Red Coat Coordinator, or Event Concierge, serves as the primary liaison between Marriott and event clients, ensuring the seamless execution of meetings and events. This role involves direct interaction with group coordinators and hosts, meticulous attention to event details, and a commitment to delivering exceptional guest service.

Responsibilities:

Meet with group coordinators or hosts prior to functions to introduce yourself and confirm all arrangements are satisfactory.

Review and analyze Banquet Event Orders (BEOs) to gather guest information, determine proper setup, timelines, and specific guest needs, including buffets and action stations.

Respond to and fulfill any special banquet event arrangements, ensuring compliance with client specifications.

Oversee the setup of meeting rooms to ensure they are "show room ready" and meet event specifications.

Act as the primary point of contact during events, addressing any issues or special requests promptly.

Coordinate with banquet staff to ensure smooth transitions between event phases.

Conduct post-event evaluations to gather feedback and identify areas for improvement.

Ensure all event materials are returned and rooms are restored to their original condition.

Assist in billing of conference billing

Maintain accurate records of event details and communications.

Qualifications:

• Education: High school diploma or equivalent required; bachelor's degree in a related field preferred.
• Experience: At least 1 year of customer service experience, preferably in a hotel or event setting.
• Skills:

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks simultaneously and work under pressure.
• Proficiency in Windows operating systems; familiarity with event management software is a plus.
• Fluency in English; additional languages are a plus

Physical Demands:

Ability to stand, sit, or walk for extended periods.

Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Ability to navigate through narrow, confined, or elevated spaces and move over sloping, uneven, or slippery surfaces.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Salary Range: $18-$20 / hr

Qualifications

Customer Service

Education

• High School (Required)

Experience

• Required

  1 years:

  Customer Service

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.