Assistant Housekeeping Manager
Norfolk Waterside Marriott
Norfolk, VA

Norfolk Waterside Marriott

235 East Main Street

Norfolk, VA 23510

Telephone (757) 627-4200

Website www.marriott.com

Managed by Concord Hospitality Enterprises

405 Room Hotel
Managed By Concord Hospitality Enterprises
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Compensation: OEM

Description

As an Assistant Housekeeping Manager, you will:

  • Always provide the highest quality of service to the customer.
  • Supervise up to 16 Room Care Attendants.
  • Deal promptly and effectively with guest complaints and requests.
  • Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
  • Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.
  • Promote teamwork and employee morale.
  • Assist in running pre-shift meeting, distribute keys and assignments to the staff, and ensure proper grooming standards are met.
  • Communicate all policies and procedures for housekeeping and special cleaning projects.
  • Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts.
  • Ensure ready status of all rooms daily. Maintain key control.
  • Ensure guest satisfaction through room cleanliness and attention to guest needs.
  • After proving ability to increase workload, clean extra guest rooms to receive additional compensation.
  • Check fixtures, television, radio, and heating/cooling equipment for proper operation.
  • Set heating/cooling equipment and radio on proper settings.
  • Inspect room for maintenance needs and report on maintenance service requests.
  • Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
  • Log rooms cleaned on daily housekeeping report.
  • Fold terry and linen while waiting for rooms.
  • Know how to operate laundry equipment and maintain public area cleanliness.
  • Must wear proper uniform at all times in accordance with the Standards of Appearance.
  • Have a thorough knowledge of emergency procedures.
  • Practice safety standards at all times.
  • Be able to move luggage, packages, or furniture weighing up to 40 lbs.

    Benefits of Working for Concord Hospitality

    We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

    Why Concord?

    Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

    “We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."

    Salary Range from $50,000 - $60,000 yearly.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Norfolk Waterside Marriott

    405 Room Hotel

    Discover Norfolk from our hotel's prime downtown location

    Refined luxury and stylish comfort come together brilliantly at Norfolk Waterside Marriott. Perched in the heart of the citys charming downtown district, our hotel is conveniently connected to Waterside Convention Center also just moments from the USS Wisconsin and cruises on the Spirit of Norfolk. Stretch out in your well-appointed room or suite, all of which have been re-designed and offer river or city views, plush bedding and modern amenities. Challenge yourself with a workout in our hotel's state-of-the-art gym or enjoy a swim in the heated indoor pool. Begin your day with our lobby cafe STEAM where We Proudly Serve Starbucks or START, our full service breakfast restaurant. Complete your day with a glass of wine, craft cocktail, and enjoy the distinctive menu in our recently opened Italian Steakhouse, Capo Capo. Plan your next event in downtown Norfolk in one of our elegant ballroom venues or on our Riverview Terrace.