Assistant Food & Beverage Manager

Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown
Ottawa, ON, Canada

Description

We are hiring an Assistant Food & Beverage Manager!

SUMMARY:

Reporting to the Director of Food & Beverage, this is an exciting opportunity to lead our restaurant, lounge, and banquet operations and collaborate with multiple departments and guests to create meaningful and memorable experiences.

RESPONSIBILITIES:

• Participate in creating operating policies, procedures, and scheduling when required
• Ensure F&B department is operating in accordance to Hilton Standards
• Support team members wherever possible through sharing of creative ideas, best practices and assistance with problem solving
• Organize and lead operations in dining outlets and function spaces
• Demonstrate strong leadership, team building and interpersonal skills.
• Be organized, detail-oriented and take initiative.
• Motivate, lead and encourage the entire F&B team to generate positive results in guest experience, financial goals and associate satisfaction.
• Balancing financial transactions
• Be an active participant on hotel committees & departmental meetings
• Ensure ongoing training and coaching with Human Resources to ensure disciplinary process and performance management is consistent and effective.
• Assist and manage the implementation of Hilton programs and initiatives.
• Promote and encourage inter-departmental cooperation and communication to improve customer service and overall satisfaction by coordinating inter-departmental activities and conducting weekly meetings.
• Assist in preparing reports as requested to develop a more informative database for applicable decision making
• Develop and execute F&B promotions
• Achieve budget forecasts, revenue and profit goals
• Maximize productivity through proper scheduling and cost control
• Ensure that all restaurant associates have obtained legislated training
• Ensure month-end procedures are completed, including inventories, costing and analysis
• Program and maintain Micros point of sale system
• Ensure superior cleanliness and quality for the outlets
• Utilize effectively and intelligently all social media to promote the operation as well as the staff members
• Continuous development and using creative ways to enhance the guest experience and ensuring consistency across team members.
• Manage, maintaining/improving SALT in all areas reporting as often as necessary.
• Maintain an active role in the community, civic and industry segments following Hilton values
• Ensure customers and team members concern are addressed in a timely, professional and efficient manner
• Promote and encourage inter-departmental cooperation and communication to ensure overall guest satisfaction is optimum
• Analize market research data to identify trends and opportunities to increase revenues and market share

Qualifications

• Able to assist all F&B operations (restaurant, bar, banquets & function spaces)
• Minimum 5 years of Food & Beverage Management experience in hotel setting
• Minimum 3 years of banquet service experience
• Strong restaurant background, with exposure to various roles
• Experience with MICROS Simphony is an asset
• Post secondary education in Hospitality Management
• Valid SMART Serve Certificate

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different, and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women

Salar Range: $52,000 - $60,000 CAD/year.