Executive Meeting Manager
The Ben, Autograph Collection
West Palm Beach, FL
West Palm Beach, FL
The Ben, Autograph Collection
251 North Narcissus Avenue
West Palm Beach, FL 33401
Telephone (561) 655-4001
Website www.marriott.com
Managed by Concord Hospitality Enterprises
Twitter twitter.com/concordhotels
Current Job Openings
- Food & Beverage Supervisor- Hotel
- Pool Concierge - Hotel
- Restaurant Attendant / Busser
- Bellperson
- Loss Prevention Officer - Hotel
- Banquet Cook
- Catering Sales Manager
- Executive Meeting Manager
- Lounge Server Assistant
- Maintenance Tech 2
- Banquet Captain
- Restaurant Server - Hotel
- Room Service Server
- Barback
- Bartender
- Restaurant Host(ess)
- Front Desk Clerk
- Housekeeping Supervisor - Hotel
- Banquet Sous Chef
- Line Cook
Executive Meeting Manager
The Ben, Autograph Collection
Description
Job Title: Executive Meeting Manager
Department: Sales
Reports To: Director of Sales
Job Summary:
Develop and foster Group and Catering business for the hotel through both proactive and reactive sales efforts. The Executive Meeting Manager is responsible for providing exceptional customer service to both internal partners and external clients. The role involves managing relationships to secure repeat and referral business, finding new opportunities, and serving as a liaison between customers, the Sales team, and the Event Management team.
Key Responsibilities:
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Customer Service Excellence:
Provide the highest levels of customer service to internal partners and external clients at all times. Ensure a successful experience for event planners and attendees, aiming to secure both repeat and referral business.
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Effective Communication:
Respond quickly, professionally, and efficiently to all internal and external inquiries. Deliver clear and concise communication that reflects Concord Hospitality’s standards across all channels.
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Time Management & Planning:
Demonstrate excellent time management, self-motivation, and organizational skills with a keen focus on details. Efficiently monitor and manage all aspects of pre-event, event, and post-event details, including room blocks, meeting spaces, concessions, group history, reports, contract clauses, group resumes, event orders (BEOs), billing details, and other integral aspects of group events.
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Event Management:
Track, detail, and communicate all aspects of assigned events to ensure successful execution. Be proactive in understanding event needs and in organizing every detail, from room blocks to post-event billing.
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Hotel Product Knowledge:
Gain knowledge of the hotel’s food and beverage offerings, pricing, and event spaces. Understand audiovisual needs and any other relevant event-related details to ensure client satisfaction.
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Business Development:
Effectively maintain assigned accounts and develop new business opportunities for the hotel through proactive outreach and relationship building.
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Revenue Forecasting:
Work closely with internal and external partners to accurately forecast group room and food & beverage revenues. Understand strategies that will maximize released space, room usage, and overall hotel revenue.
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Sales Tools & Processes:
Learn and utilize digital sales systems (e.g., Delphi, CI/TY, PMS) and conceptual sales strategies (e.g., Marketing Plan, rates, goals) to efficiently meet individual and team objectives.
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Client Engagement:
Attend customer functions as needed, such as site visits, tastings, pre- and post-event planning meetings, and other networking events to enhance client relationships.
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Internal Collaboration:
Actively participate in internal meetings, conference calls, reporting, and planning sessions. Prepare for client-focused meetings to ensure seamless event execution.
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Career Development:
Take ownership of your career by seeking opportunities for training and job advancement. Actively work on developing personal and professional skills through company-provided resources.
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Ad Hoc Duties:
Perform any reasonable requests made by management, and adhere to company policies and procedures.
Benefits:
We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including:
- Medical, dental, and vision plans
- Life insurance
- Short and long-term disability options
- 401K options
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training and development opportunities
- Career advancement opportunities
Why Concord?
Concord Hospitality invests in its associates through training and development at all levels, from interns to executive leaders. Our “Associate First” culture fosters personal development both within the workplace and beyond. We value work-life balance, diversity, and providing the best customer service and quality accommodations in every market. Our company is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates are our foundation, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. At Concord, we support diversity and inclusion, and our mission is to be a “Great Place to Work for All.”
You’ll often hear our national company cheer:
“We Are Concord!”
The Ben, Autograph Collection
208 Room Hotel
Our Hotel
Offering prime views of the Palm Harbor Marina and Intracoastal Waterway, The Ben, Autograph Collection hotel channels the spirit of one of West Palm Beach’s great homes and interprets it for a modern traveler. Amenities include a stunning rooftop lounge with an expansive swimming pool and bar. Walk to all of the vibrant entertainment just one block from famous Clematis Street, minutes to West Palm’s “Main Street,” and lifestyle hub Rosemary Square. This luxury boutique hotel ideally located in West Palm Beach is just 1.5 miles to Palm Beach Atlantic University. The Ben is a forum for shared experiences and social interactions that enliven and invigorate, spurring patrons to flourish and grow. Guest rooms and suites offer thoughtful amenities for a relaxing stay like mini-bar, 55' Smart HDTV and complimentary WiFi. Grab a book to read from our carefully curated library, stay fit in our extensive fitness center or enjoy the beautiful rooftop pool. Host your event in over 7,800 sq ft of event space.