150 North Park Road
Reading, PA 19610
Telephone (610) 378-1137
Courtyard Reading Wyomissing
We are hiring a Sales Coordinator.
Our Sales Coordinators are important to the hotel’s success because they are a direct link between the front desk, F&B, and our sales team. As the sales coordinator you are assisting our incoming reservation calls for groups and meetings, as well as assisting the sales team with contracts, room blocks and with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised! And because Concord believes in promotion from within, many of our sales coordinators today become tomorrow’s sales managers and future Director of Sales!
Key Role Responsibilities:
Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Effectively and efficiently convey all necessary information for each group and event to ensure the highest level of customer satisfaction. Deliver successful experiences for the planner and attendees with the goal of garnering both repeat and referral business.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Work diligently to complete assigned tasks and responsibilities (i.e., including but not limited to assisting with or the management of room blocks, meeting space, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral aspects of the booking or execution of groups and events).
Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
Due to the nature of groups and events, be willing and able to attend customer functions as needed. The Sales Coordinator may be required to work varying schedule hours based on the needs of the business.
Gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
Learn and use digital sales systems and conceptual sales processes (i.e., Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e., rates, fees, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
Prepare for and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord and your supervisor (if applicable).
Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for the hotel.
Work approximately 16 hours per week at the front desk based on hotel season.
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
We provide Revenue Management and Digital Marketing support as well as amazing training, growth opportunities and excellent leadership. Our sales coordinators can enhance their earnings using our Business Referral Incentive Plan rewarding you for business discovered for our other Concord properties! Our company is huge proponents of training and development including our signature sales training – DST “Dynamic Sales Training” which all sales managers and Director of Sales attend in their first year in the company.
Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Courtyard Reading Wyomissing
135 Room Hotel
Discover our modernized Reading Hotel
Explore our completely revitalized Reading, PA hotel, the Courtyard by Marriott Reading Wyomissing. From the moment you arrive, you’ll receive a warm welcome from our friendly staff. This Reading, PA hotel is ideally located in Wyomissing Square within walking distance to the downtown West Reading restaurants, shops, and entertainment. Our thoughtfully appointed guest rooms offer fresh, plush bedding, LCD TVs and flexible workspace with free Wi-Fi. The Bistro is your food and beverage destination for great breakfast choices in the morning or cocktails and dinner options in the evening. Re-energize in our fitness center. This Reading/Wyomissing hotel is located close to several area attractions including Reading Hospital and Medical Center, Santander Arena, First Energy Stadium, Maple Grove Raceway, Penn State Berks, Alvernia University and Albright College. Come experience the Courtyard Reading Wyomissing hotel.