Food & Beverage Director
The Fraye, a Hilton Curio Collection Hotel
Nashville, TN

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The Fraye, a Hilton Curio Collection Hotel

1810 Broadway Street

Nashville, TN 37203

Telephone (615) 321-1007

Website www.hilton.com

Managed by Concord Hospitality Enterprises

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Food & Beverage Director

The Fraye, a Hilton Curio Collection Hotel

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Description

We are hiring a Food & Beverage Director.

Responsibilities:

  • Achieve marketing, sales, profitability, and quality service goals for the restaurant by executing marketing strategies, providing quality service to the customers and employing leadership and managerial skills effectively.
  • Develop short term and long-term financial and operational plans for the restaurant, which support the overall objectives of Concord Hospitality.
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
  • Initiate corrective action.
  • Implement and maintain sales/marketing programs.
  • Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant.
  • Implement and maintain effective two-way communication systems which reach all employees.
  • Develop new programs, which result in an increased level of customer satisfaction and operational excellence.
  • Manage compliance with established company policies and procedures, along with local, state, and federal laws and regulations.
  • Perform other related duties as required.
  • Suggest and implement revenue generating programs that provide maximum price value to the guest.
  • Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations.
  • Ensure staff demonstrates technical skills; conduct technical training on a regular basis.
  • Update staff on regular basis on menu highlights.
  • Monitor presentation of food product and review areas of concern with the Sous Chefs and Line Cooks.
  • Ensure that the restaurant is clean and ready for customers at all times.
  • Monitor service and teamwork on a regular basis and counsel associates on both aspects.
  • Ensure that staff is utilizing up selling techniques while providing customer service.
  • Accommodate group bookings by adhering to proper banquet techniques.
  • Utilize leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
  • Conduct effective employee meetings and counseling sessions.
  • Participate in weekly staff meetings.
  • Interview, hire, orientate, and train qualified applicants.
  • Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance.
  • Make business decisions based on production reports, similar facts, own experience, and personal opinion.
  • Ensure a safe and sanitary work environment for all associates and guests.
  • Maintain and enforce all SOP and service standards.
  • Completely direct the operational efforts and strategies of all restaurant outlets.
  • Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals.
  • Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord Hospitality’s Handbook.
  • Ensure forecast information is evaluated and utilized to make sound business decisions.
  • Oversee development and execution of the marketing plan in each outlet.
  • Continually develop innovative programs and incentives to maintain our competitive edge.
  • Solicit feedback from guests and associates through personal contact and surveys.
  • Ensure that all administrative functions are performed accurately and on a timely basis.
  • Challenge supervisors to staff correctly based on forecasted business.
  • Oversee engineering and implementation of menus to coincide with marketing plan.
  • Ensure that all managers and supervisors are well versed in all legal aspects of their jobs.
  • Develop local contacts in the community for public relations purposes.
  • Maintain safe working conditions within department and hotel.
  • Know department fire prevention and emergency procedures.
  • Learn, understand, and refer to the Standard Operating Procedures.
  • Evaluate staff performance on a ninety day, and annual basis.
  • Conduct self to reflect the high standards of professionalism within the Concord Hospitality organization.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

    Qualifications

    Salary $100,000 - $105,000

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    The Fraye, a Hilton Curio Collection Hotel

    200 Room Hotel

    Your base for exploring midtown Nashville

    Find us in Midtown, on Broadway, near many restaurants and bars. We are a 10-minute walk from the famous Music Row and under two miles from Bridgestone Arena, home of the Nashville Predators. Vanderbilt University is also nearby. Relax in a cabana by our outdoor pool and enjoy an evening at our rooftop bar.