111 W Markham Street
Little Rock, AR 72201
Telephone (501) 374-7474
Convention Services Manager
TITLE: Catering Services Manager
SUPERVISOR: Director of Sales/Director of Catering
RESPONSIBILITIES: Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a
successful experience for the planner and attendees with the goal of garnering both repeat and referral business.
Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear
and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other
communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and
post-cons planning meetings, networking, and other customer-centric meetings.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track,
detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room
blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract
clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as
understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s
function space, audio visual, and any other details related to event success.
Learn and use digital sales systems (i.e. Delphi, CI/TY, PMS, etc.) and understand the hotel’s revenue strategies (i.e.
product pricing, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and
team goals and efficiently complete job duties.
Due to the nature of groups and events, be willing and able to attend customer functions as needed. The CSM may
be required to work varying schedules and at varying locations required by needs of the business.
Most tasks performed by the CSM are conducted independently and with minimal direct supervision, or in a team
environment with the employee acting as a team leader. Endeavor to work in a unified and collaborative way -- one
that fosters team work -- and adopt an entrepreneurial spirit that enables one to make the best possible decisions for
hotel and achieve the team’s overall goals.
Work to consistently meet the goals and performance metrics as required for this position, as outlined by hotel brand,
Concord, your Regional VPS, and your supervisor.
Own your career development and be an advocate for training and job opportunities that will allow you to continue
to hone and develop your talents, skills, creativity, and personal and professional growth.
Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.
94 Room Hotel
“…it is a capital enterprise located in a capital building…and I trust will prove a capital success…”
These words, we lovingly refer to as the first Capital Idea, inspired the birth of a hotel that has remained Little Rock’s “front porch” for 140 years. Since the 1876 debut many other Capital Ideas have found their way into the hotel through numerous renovations and the most recent full restoration completed in 2007. The culmination is the uncompromising comfort and convenience of a modern luxury hotel without any compromise of its rare historic character.
The inspiration for our customer service is our dedication to personal attention and care often found when visiting friends and family. Instead of rehearsed scenarios, guests are personally greeted, welcomed, and immersed in an approach to service we call Southern Comfortable. Not surprisingly, “Be Huggable” is regarded as the North Star of our core values.