Sales Manager (Smerf)

Hyatt House Jersey City
Jersey City, NJ

Sales Manager (Smerf)

posted February 27, 2023

Save this job


We are hiring a Sales Manager!

The Sales Manager is responsible for the development and performance of all sales activities in the SMERF (Social, Military, Education, Religious, Fraternal) market. This position is responsible for soliciting new and existing accounts to meet and exceed revenue goal through telephone prospecting, outside sales calls, site inspections and written communication.



Foster Business with proactive and reactive sales efforts. Provide excellent customer service to our clients with speed and efficiency in returning calls and bookings. Exude proactive planning, organizational skills and keen sense of pricing for overall efficiency of department. Provide excellent follow through on details to account and to hotel departments. Be the face of the hotel as all industry events with property representation of professionalism and character. Work with 3rd party booking sites, Concord revenue management and city convention centers for maximization of key city-wide events. Meet and exceed all monthly revenue and sales calls goals. Documentation of all sales activities in Delphi or similar sales system for tracking and history. Be a team player at all times to assist as needed in the operation of a successful hotel.


  • Develop a marketing strategy by analyzing historical, current and future market trends and creating selling strategies to capture the maximum amount of revenue to meet/exceed sales goals.
  • Target high revenue sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
  • Maximize current key accounts by identifying and capturing those that offer revenue growth.
  • Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
  • Exhibit a positive and involved team attitude to all departments and maintain open communications with all co-workers and managers for the best overall performance.
  • Champion a service and hospitable culture that promotes a healthy and productive format of serving others with excellence.
  • Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
  • Schedule conventions and/or business group activities at the hotel and coordinate with other departments to facilitate services agreed upon by the Sales office and prospective clients.
  • Maintain well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
  • Develop strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
  • Consistently acquires sales training in an ongoing effort to improve performance.
  • Develop awareness and reputation of the property and the brand in the local community.
  • Other duties as assigned.


We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Pay Range: $47,868.75 - $59,835.94


Two to Four-year college degree or equivalent education/experience.

Hyatt House Jersey City

One Exchange Place

Jersey City, NJ 07302

Telephone (201) 395-0500

Your New Favorite Getaway in Jersey City

Hyatt House Jersey City is a residentially inspired, extended-stay hotel in Jersey City with spacious and modern suites featuring home-like amenities. Appreciate the convenience of being minutes from Ellis Island and the Statue of Liberty or a quick commute to the hustle and bustle of the Big Apple. With Exchange Place District being right outside our door, dining and shopping is at your fingertips.