Front Desk Clerk

Raleigh Marriott Crabtree Valley
Raleigh, NC

Front Desk Clerk

Posted September 23, 2022

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Front Desk & Guest Care

The hourly starting pay for this position is $12.50 !$500 sign on bonus! after completing 90 days.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

 You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.


Raleigh Marriott Crabtree Valley

4500 Marriott Drive

Raleigh, NC 27612

Telephone (919) 781-7000

Our Hotel

Our contemporary hotel has been entirely reborn, including sleek guest rooms, enticing public spaces, 21,000 square feet of meeting and event space, and a well-equipped fitness center. Guests can maximize relaxation in our modern guest rooms, which feature amenities such as smart TV’s with Netflix and upgradeable Wi-Fi. Following a rejuvenating night on our luxurious bedding, we invite our guests to wake up and indulge at our BRAISE Contemporary Southern restaurant. BRAISE serves an unforgettable breakfast buffet, southern fusion lunch and dinner, as well as specialty cocktails in the lounge. Weddings shine in our ballrooms and our catering is nothing short of delectable. Our hotel puts visitors within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University.