Front Desk Clerk

Fairfield Inn & Suites New York Downtown Manhattan/World Trade Center Area
New York, NY

Front Desk Clerk

Posted September 22, 2022

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Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. 


Fairfield Inn & Suites New York Downtown Manhattan/World Trade Center Area

100 Greenwich Street

New York, NY 10006

Telephone (917) 409-0800

Savor your stay at our NYC lower Manhattan hotel

Escape the hustle and bustle of the city while staying at Fairfield Inn & Suites New York Downtown Manhattan/World Trade Center Area. Our hotel boasts a convenient location in lower Manhattan near top attractions in the Financial District NYC including the Statue of Liberty, New York Stock Exchange, National September 11 Memorial & Museum, One World Trade Center Freedom Tower, Wall Street, Battery Park, Trinity Church and Brooklyn Bridge in downtown Manhattan. After a day of adventure, enjoy unwinding in our spacious rooms and suites featuring luxury bedding, mini-refrigerators, ergonomic workstations and free high-speed Wi-Fi. Wake up refreshed and start your day by fueling up at our free daily breakfast buffet. During downtime, stay our fitness center with cardio equipment and free weights is available so you can maintain your exercise routine. Ask us about The Fairfield 100% Guarantee™, where we promise you'll be satisfied or we'll make it right. That's our commitment to you.