Assistant General Manager

Courtyard Charlotte Fort Mill
Fort Mill, SC

Assistant General Manager

Posted September 14, 2022

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We are hiring an Assistant General Manager at our Courtyard by Marriott, in Ft. Mill, South Carolina!

We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.

This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Role Responsibilities:

Ensures that all brand standards are being maintained in each area of the property.

Oversees the operation of the all hotel property departments.

Maintains current licenses and permits as prescribed by local, state and federal agencies.

Provides a safe working environment in compliance with OSHA/MSDS.

Ensures compliance with all corporate accounting procedures.

Cover front desk shifts as needed.

Ensures each department has accurate and complete inventory and all supplies are maintained.

Assists and approves department managers scheduling against guest and hours/occupied room goals.

Assist team supervisors and managers with constructive coaching and counseling.

Motivates and empowers staff to solve guest issues.

Focused on guest satisfaction scores and strategies to improvements.

Provides excellent customer service by being readily available/approachable for all guests.

Ensures training and onboarding of all new team members are thorough and completed in a timely fashion.

Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas. 

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

The Salary Pay Range is $70,00-$87,000


Courtyard Charlotte Fort Mill

1385 Broadcloth Street

Fort Mill, SC 29715

Telephone (803) 548-0156

Our Hotel

This Fort Mill hotel is located in the all-new Kingsley Village, which features an amphitheater and over 150,000 square feet of boutique shopping and dining just steps from the hotel. Our Charlotte Fort Mill, SC hotel is also conveniently located to Carowinds and the Charlotte metro area. Guests can settle into one of our spacious modern guestrooms featuring luxurious bedding and 43” Smart TV’s with Netflix. The Bistro is the food and beverage destination for great breakfast choices in the morning or cocktails and dinner options in the evening. Guests can take a refreshing dip in our heated indoor pool or re-energize in our well-equipped fitness center. With nearly 5,000 square feet of brilliant meeting space, we can host memorable events.