Asst General Manager

Cambria Hotel New York - Chelsea
New York, NY

Asst General Manager

Posted January 14, 2022

Save this job

We are hiring an Assistant General Manager!

We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.

This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Role Responsibilities:

Ensures that all brand standards are being maintained in each area of the property

Oversees the operation of the all hotel property departments

Maintains current licenses and permits as prescribed by local, state and federal agencies

Provides a safe working environment in compliance with OSHA/MSDS

Ensures compliance with all corporate accounting procedures

Cover front desk shifts as needed

Ensures each department has accurate and complete inventory and all supplies are maintained

Assists and approves department managers scheduling against guest and hours/occupied room goals.

Assist team supervisors and managers with constructive coaching and counseling

Motivates and empowers staff to solve guest issues

Focused on guest satisfaction scores and strategies to improvements

Provides excellent customer service by being readily available/approachable for all guests

Ensures training and onboarding of all new team members are thorough and completed in a timely fashion

Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.


Cambria Hotel New York - Chelsea

123 W. 28th Street

New York, NY 10001

Telephone (212) 244-4477

Our Hotel

Located in Manhattan's hip Chelsea neighborhood, the Cambria® Hotel New York - Chelsea is a perfect option for travelers who want modern accommodations and easy access to top NYC destinations.

Amenities include:

  • Meeting space
  • Rooftop lounge
  • Full-service restaurant and bar
  • CustomFit™ state-of-the-art fitness center

Stylish guest rooms offer:

  • Microwave and refrigerator
  • Sofa bed (some rooms)
  • Work desk
  • Coffee maker
  • Flat-screen HDTV

Our location makes us a perfect business hotel since we're near large corporate offices and tech startups in midtown and the Flatiron district. We're also minutes away from popular attractions like the Statue of Liberty, High Line and:

  • Chelsea Piers Sports and Entertainment Complex
  • Fashion Institute of Technology
  • Empire State Building
  • Times Square
  • Madison Square Garden