Front Desk Supervisor

DoubleTree by Hilton Atlanta Perimeter Dunwoody
Atlanta, GA

Front Desk Supervisor

Posted January 14, 2022

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We are hiring a Front Desk Supervisor

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!.

Role Responsibilities:

Provide the highest quality of service to the customer at all times.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handles special requests.

Monitor room availability and offer AGM and GM assistance in yield management and restrictions.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.


DoubleTree by Hilton Atlanta Perimeter Dunwoody

4386 Chamblee Dunwoody Road

Atlanta, GA 30341

Telephone (770) 457-6363

AT A GLANCE

Welcome to DoubleTree by Hilton Atlanta Perimeter Dunwoody. Sitting in the heart of The Perimeter Center, just footsteps from Perimeter Mall, our hotel in Dunwoody, GA offers guests a stay right near the headquarters of many Fortune 500 companies such as UPS, COX Enterprises, and Home Depot, plus popular local attractions including Sun Trust Park! Eager travelers can make sure they get the most of their Atlanta getaway with complimentary shuttle service anywhere within a 5-mile radius. Once you get settled, dive into hearty southern comfort food at our onsite restaurant, The Southern Grove, or dive into the refreshingly-warm waters of our heated outdoor pool!

Perfect for work or play, our Dunwoody, GA hotel features spacious guest rooms complete with complimentary WiFi, generously sized workstations, 51-inch HDTVs, plus all the comforts of home including coffee makers, mini-fridges and more. Sleep soundly in cloud-like beds topped with down pillows and custom duvet covers. Elevate your experience with an upgrade to one of our stylish suites and enjoy even more room to relax with separate living rooms and even an extra half-bathroom for visitors.

Need a wedding venue in Dunwoody, GA? DoubleTree Atlanta Perimeter Dunwoody offers 12,000 sq. ft. of flexible event space, including sophisticated meeting rooms, a grand ballroom and more! We proudly offer fully-customizable catering options, plenty of break out space, and business center support, so whether it's a wedding reception or a board meeting, make a lasting impression at DoubleTree by Hilton Atlanta Perimeter Dunwoody.