Banquet Captain

Hyatt Place Jacksonville/St. Johns Town Center
Jacksonville, FL

Banquet Captain

Posted January 15, 2022

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We are hiring a Banquet Captain

We are looking for people that have a passion to serve others! Our events at our hotel provide great exposure of our venue for receptions, meetings, trainings and even reunions. It’s our place to really shine so that the word of mouth will bring in additional business! To do this we have to have the right team in place where everyone is a team player focused on quality, service delivery, and timeliness.

The Banquet Captain is responsible for the supervision of the Banquet staff. The Banquet Captain coordinates all food and beverage service with the Banquet Manager to ensure excellent guest service.

Essential Functions

• Provide exceptional guest service to all customers.

• Leads the team with motivation and direction and assures that all standards of quality are in place

• Greet guests and be responsible for accommodating all guests’ needs at the attendance of an event.

• Participate in good communication with guests with questions regarding the menu.

• Deliver food and beverages from staging areas to guests as needed to assist the team

• Assist other servers during peak periods in delivering food and guest requests.

• Can train others on serving plated, and reception style meal services (training provided)

• Anticipate guest’s needs and monitor the guests dining experience to ensure satisfaction with food and service.

• Respond promptly and courteously to any requests.

• Oversee Setup, execution, and clean-up for an event.

• Performs side work to prepare for upcoming events.

• Assures all service areas are kept clean and safe at all times

• Maintain a professional and personable appearance.

• Perform other duties as assigned. 

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

 Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.


Hyatt Place Jacksonville/St. Johns Town Center

4742 Town Center Parkway

Jacksonville, FL 32246

Telephone (904) 641-7200

Discover St. Johns Town Center

Stay among great restaurants, shopping and entertainment. Come to enjoy our sun-kissed beaches and many of the areas Universities, Sports and Music Venues at Hyatt Place Jacksonville / St. Johns Town Center. Tee off at golf courses close to our Southside location, or head over to the Downton/Riverside hot spots.