The Ben, Autograph Collection
West Palm Beach, FL


Posted August 29, 2021

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SUMMARY: The host(ess) works with food and beverage leadership and team to ensure that experiences of the patrons are exceptional. As the face of the outlets, s/he is key to setting the tone for every experience: Warm, sincere greetings, painstaking attention to detail, and the ability to skillfully facilitate the smooth flow of the waitstaff's workflow are just some non-negotiables.

*The Day-to-Day

  • Welcome each guest warmly and genuinely.
  • Field guest complaints and inquiries.
  • Keep track of and facilitate waitstaff workflow.
  • Appropriately—and fairly—assign tables to scheduled waitstaff.
  • Be keenly aware of, and responsive to the needs of all patrons.

Supervisory Responsibilities: n/a

Needed to be successful in this position

  • Highest attention to detail, timeliness on projects and professional conduct.
  • Prior experience in similar position.
  • Strong organizational skillset.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Prior experience preferred. A high school diploma or equivalent required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. 

At each turn, Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance:

Oh? And there are the perks! Most benefits (health/vision/dental/paid time off [PTO]) reserved for full-time employees.

  • Competitive Pay.
  • Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental.
  • Voluntary Short- and Long-Term Disability programs.
  • Group Life Insurance equal to your annual salary.
  • 401(k) Retirement Program with company contribution – FREE MONEY!
  • Discounted travel program.
  • Verizon Wireless discount – save up to 18% off your billing a month with our partnership with Verizon.

Concord Hospitality earned the recognition of Great Place to Work® as well as our recent acknowledgement of Great Places to Work for millennials, and for women!

We are, all, proud to be an EEO employer M/F/D/V and maintain a drug-free work environment.

Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

The Ben, Autograph Collection

251 North Narcissus Avenue

West Palm Beach, FL 33401

Telephone (561) 655-4001

Our Hotel

Offering prime views of the Palm Harbor Marina and Intracoastal Waterway, The Ben, Autograph Collection hotel channels the spirit of one of West Palm Beach’s great homes and interprets it for a modern traveler. Amenities include a stunning rooftop lounge with an expansive swimming pool and bar. Walk to all of the vibrant entertainment just one block from famous Clematis Street, minutes to West Palm’s “Main Street,” and lifestyle hub Rosemary Square. This luxury boutique hotel ideally located in West Palm Beach is just 1.5 miles to Palm Beach Atlantic University. The Ben is a forum for shared experiences and social interactions that enliven and invigorate, spurring patrons to flourish and grow. Guest rooms and suites offer thoughtful amenities for a relaxing stay like mini-bar, 55" Smart HDTV and complimentary WiFi. Grab a book to read from our carefully curated library, stay fit in our extensive fitness center or enjoy the beautiful rooftop pool. Host your event in over 7,800 sq ft of event space.