Front Desk Clerk
Posted June 11, 2021
Front Desk & Guest Care
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
7799 Conference Center Drive
Brighton, MI 48114
Telephone (810) 225-9200
ENJOY AWARD WINNING SERVICE IN BRIGHTON, MICHIGAN
Whether for business or leisure, the Courtyard by Marriott® Brighton, MI hotel is an ideal choice. Winner of the Marriott Silver Circle Award for guest satisfaction, expect exceptional guest service at this top ranked Trip Advisor hotel in Brighton, Michigan. Conveniently located between Detroit, Ann Arbor, Lansing and Flint, guests enjoy stylish guest rooms, featuring plush bedding, complimentary Wi-Fi and 43” LCD TV. The Courtyard Brighton is pet-friendly, allowing you (for a nominal per stay fee) to bring the entire family. The Bistro is your food and beverage destination for delicious breakfast choices in the morning and evening dinner options and cocktails. After a day of work or play, energize at the fitness center or unwind in our indoor pool or beautiful outdoor terrace. The award winning service and comfort of this Courtyard by Marriott® Brighton, MI hotel will leave you anticipating your next visit.