Guest Service Agent

Aloft Miami Aventura
Aventura, FL

Guest Service Agent

Posted June 11, 2021

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Aloft Miami Aventura

2910 NE 207th Street

Aventura, FL 33180

Telephone (786) 590-5150

Our Hotel

If you skip to the beat of your own drum, then Aloft Miami Aventura is the modern oasis you've been seeking. When you check-in to our Aventura hotel, you'll know that we're anything but ordinary. Breakaway from the norm and explore upscale boutiques at Aventura Mall, test your luck at Gulfstream Park or stroll down the Hollywood Broadwalk. After an exciting day on the Florida shoreline, come back to our tech-forward hotel to recharge your phone and your mind. Boasting an open, loft-inspired floor plan, Bluetooth accessibility and Smart TVs, our hotel rooms are just as eccentric as you. With a bespoke cocktail in one hand and a mouthwatering appetizer in the other, connect to our free Wi-Fi or connect with friends at W XYZ Bar. If you're in a pinch, stop by Re:fuel by Aloft to pick up health-concious snacks or an on-the-go breakfast prepared with fresh, organic ingredients. Whether you're sitting by the shore or seeing a show, you'll find an urban escape at Aloft Miami Aventura.