Asst General Manager

Homewood Suites by Hilton Pittsburgh Downtown
Pittsburgh, PA

Asst General Manager

Posted June 10, 2021

We are hiring anAssistant General Manager

We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.

This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Role Responsibilities:

Ensures that all brand standards are being maintained in each area of the property

Oversees the operation of the all hotel property departments

Maintains current licenses and permits as prescribed by local, state and federal agencies

Provides a safe working environment in compliance with OSHA/MSDS

Ensures compliance with all corporate accounting procedures

Cover front desk shifts as needed

Ensures each department has accurate and complete inventory and all supplies are maintained

Assists and approves department managers scheduling against guest and hours/occupied room goals.

Assist team supervisors and managers with constructive coaching and counseling

Motivates and empowers staff to solve guest issues

Focused on guest satisfaction scores and strategies to improvements

Provides excellent customer service by being readily available/approachable for all guests

Ensures training and onboarding of all new team members are thorough and completed in a timely fashion

Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.  Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Homewood Suites by Hilton Pittsburgh Downtown

1410 Smallman Street

Pittsburgh, PA 15222

Telephone (412) 232-0200

Our Hotel

Located in the trendy Strip District neighborhood, our Homewood Suites Pittsburgh Downtown Hilton™ hotel is convenient for all major businesses and corporations. A variety of dining and entertainment options are easily accessible from our hotel, including Lidia's, a Pittsburgh staple for Italian fare, and Historic Strip District, which offers local flavors and crafts. The hotel is only two blocks from Senator John Heinz History Museum, three blocks from David L. Lawrence Convention Center and close to PPG Paints Arena, Heinz Field, PNC Park and Duquesne University.

Our comfortable accommodations include free internet access, a full kitchen, sofa bed and deluxe beds. A hot full breakfast is included each morning with your stay, as well as our complimentary evening social (Monday through Thursday). This downtown Pittsburgh pet friendly hotel welcomes dogs 50 pounds or less, with a non-refundable deposit.

After a busy day of business or leisure, enjoy a swim in the indoor heated saline pool, exercise in the 24-hour fitness center or relax on our outdoor rooftop patio, which features two grills, a fire pit and views of downtown Pittsburgh. Grab a snack from our 24-hour Suite Shop® and stay connected in the business center. This Homewood Suites Pittsburgh Downtown Hilton hotel also features 630 sq. ft. of meeting space  for small meetings and events with up to 40 guests.