Front Desk Clerk
Posted June 10, 2021
Front Desk & Guest Care
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
As a Front Desk Agent you have the responsible to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
7110 South Kirkman Road
Orlando, FL 32819
Telephone (407) 345-1112
At A Glance
Welcome to the Hampton Inn Orlando-S. Of Universal Studios hotel in Florida, just 20 minutes from Orlando International Airport. Enjoy free, scheduled shuttle service to Universal Studios and Walt Disney World®*. Our comfortable hotel in Orlando is the ideal base from which to experience all that Orlando’s attractions have to offer.
Stay at our Orlando hotel, just 1 mile from Universal Studios Florida and near championship golf courses, SeaWorld and the world-famous International Drive. Spend an afternoon at The Mall at Millenia or Florida Mall. Major corporations such as SimCom and Lockheed are a short walk away.
At this hotel near Universal Studios Orlando, enjoy home comforts in bright, spacious guest rooms that include a clean and fresh Hampton bed®, internet, cable TV, a microwave, coffeemaker and mini-refrigerator. Our 24-hour business center also provides a meeting space, fax and printing services.
Work out in our well-equipped fitness center or cool off in our relaxing pool and sundeck. Relish Hampton's free hot breakfast daily with as much juice and coffee as you can drink. If you're in a hurry, grab a Hampton On the Run® Breakfast Bag available Monday through Friday. Make Hampton Inn Orlando-S of Universal Studios your choice among hotels near Universal Studios Orlando.