Banquet Captain

The Ben, Autograph Collection
West Palm Beach, FL

Banquet Captain

Posted June 8, 2021

So, what do #you get to do? Your purpose as Banquet Captain is to ensure that all banquet equipment and/or food and beverage is set as required, and ready for use at the specified time. Attention to detail is a non-negotiable. You will work closely with leadership to maximize customer-satisfaction and hotel profitability.

The day-to-day*:

  • Attend all BEO meetings and communicate back to the banquet staff;
  • Ensure functions are appropriately posted in necessary areas;
  • Supervise the handling, storage, and security of catering services equipment;
  • Supervise proper set-up for on-site events;
  • Supervise clearing and post-function clean-up;
  • Maintain constant contact with chefs;
  • Ensure the banquet checklist is completed, and appropriate information is communicated to the night auditor.

Supervisory responsibilities:

  • Oversee the staff with the help of the department leader on a daily basis
  • Assist in the training of banquet servers and bartenders
  • Respond to guest complaints and special requests

Specific experience we're seeking:

  • Active listening skills: The ability to be fully present in the experience, fully concentrated, and prepared to respond having remembered all that was shared by the guest;
  • An uncanny attention to details: No guest detail should be overlooked or taken for granted;
  • The ultimate team-player!


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or EXPERIENCE: prior experience preferred.

LANGUAGE skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting

a consistent level of professionalism.

Physical DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and

talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.

The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

Oh? And the #perksAllotment of complimentary room nights within the Concord hotel portfolio annually, in combination with Marriott Explorer Rate Discounts as they travel for pleasure. Overall the company supports our key cornerstone of Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance.

Concord Hospitality earned the recognition of GREAT PLACES TO WORK as well as our recent acknowledgement

of Great Places to Work for Millennials and Great Places to Work for Women!

We are, all, proud to be an EEO employer M/F/D/V and maintain a drug-free work environment.        

*Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

The Ben, Autograph Collection

251 North Narcissus Avenue

West Palm Beach, FL 33401

Telephone (561) 655-4001

Our Hotel

Offering prime views of the Palm Harbor Marina and Intracoastal Waterway, The Ben, Autograph Collection hotel channels the spirit of one of West Palm Beach’s great homes and interprets it for a modern traveler. Amenities include a stunning rooftop lounge with an expansive swimming pool and bar. Walk to all of the vibrant entertainment just one block from famous Clematis Street, minutes to West Palm’s “Main Street,” and lifestyle hub Rosemary Square. This luxury boutique hotel ideally located in West Palm Beach is just 1.5 miles to Palm Beach Atlantic University. The Ben is a forum for shared experiences and social interactions that enliven and invigorate, spurring patrons to flourish and grow. Guest rooms and suites offer thoughtful amenities for a relaxing stay like mini-bar, 55" Smart HDTV and complimentary WiFi. Grab a book to read from our carefully curated library, stay fit in our extensive fitness center or enjoy the beautiful rooftop pool. Host your event in over 7,800 sq ft of event space.