Asst General Manager

Residence Inn Miami Beach Surfside
Miami Beach, FL

Asst General Manager

Posted June 8, 2021

We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.

This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Role Responsibilities:

Ensures that all brand standards are being maintained in each area of the property

Oversees the operation of all hotel property departments

Maintains current licenses and permits as prescribed by local, state, and federal agencies

Provides a safe working environment in compliance with OSHA/MSDS

Ensures compliance with all corporate accounting procedures

Cover front desk shifts as needed

Ensures each department has accurate and complete inventory and all supplies are maintained

Assists and approves department managers scheduling against guest and hours/occupied room goals.

Assist team supervisors and managers with constructive coaching and counseling

Motivates and empowers staff to solve guest issues

Focused on guest satisfaction scores and strategies for improvements

Provides excellent customer service by being readily available/approachable for all guests

Ensures training and onboarding of all new team members are thorough and completed in a timely fashion

Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Here are some reasons our associates like working for us:

Benefits (Full Time Associates Only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefits package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.  Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Residence Inn Miami Beach Surfside

9200 Collins Avenue

Miami Beach, FL 33154

Telephone (305) 514-3101

Perched between the Atlantic Ocean and the Intracoastal, the Residence Inn Miami Beach Surfside is located alongside Collings Ave. in a charming town set in the middle of a vibrant urban area. The Town of Surfside is an uptown beachtown brimming with great local restaurants and a thriving small community. Whether here for business, the beach, shopping or exploring the culture, you will find an escape in this ocean beachside haven set south of Bal Harbour and north of Miami Beach. Our all-suite hotel is ideal for weekend visits, extended project stays, relocation and everything else. Our Surfside hotel highlights a rooftop pool deck boasting a poolside bar, hammocks and cabanas perfect for relaxing and basking in the sun. Residence Inn Miami Beach Surfside offers 1,000 square feet of meeting space ideal for corporate meetings and training. Planning a special event? Host a memorable soiree on the Rooftop Terrace or Outdoor Arboretum. Enjoy a resort-style stay at our North Miami Beach hotel.