Operations Supervisor

Springhill Suites & TownePlace Suites Columbus Easton
Columbus, OH

Operations Supervisor

Posted April 7, 2021

Now Hiring: Operations Supervisor

We are looking for associates and Leaders that have a passion to serve others! Working in operations you are at the hub of the hotel with the most interaction with our guests at the front desk and housekeeping. you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. 

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

Provide the highest quality of service to the customer at all times.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Monitor room availability and offer AGM and GM assistance in yield management and restrictions.

Block rooms and handles special requests.

Inspect guest rooms and and public areas on a daily basis to ensure standards of cleanliness.

Ensure guest satisfaction through room cleanliness and attention to guests needs.

Know how to clean guest rooms to standards.

Keep lobby and desk area clean and presentable.

Handle & Resolve any guests or systems related complaints or problems.

Follow up on lost and found inquires. 

Oversee breakfast, laundry, housekeeping, and front desk associates.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Have a thorough knowledge of emergency and security procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Hourly Rate Range: $15-17/hourly based on experience.

Springhill Suites & TownePlace Suites Columbus Easton

4048 Morse Road

Columbus, OH 43219

Telephone (614) 471-3500

Springhill Suites Columbus Easton

SpringHill Suites Columbus Easton Area looks forward to welcoming guests to our Columbus, OH hotel ideally located near the premier shopping and dining complex, Easton Town Center. Guests will enjoy the all-suite hotel offers the modern amenities they need to stay refreshed and focused. Spacious suites and vibrant lobby offer flexible spaces perfect for working, meeting or relaxing. Our rooms offer free WiFi, separate spaces for sleeping and working, plus an in-room kitchenette with mini-fridge, microwave, and more. We invite our guests to start their day off right with our hot breakfast buffet, serving a selection of morning favorites

TownePlace Suites Columbus Easton

TownePlace Suites by Marriott® Columbus Easton Area is an extended-stay hotel where travelers can balance work and life as they like, with the comfort, flexibility and affordability they require. Guests will feel at home with a fully equipped kitchens and high-speed Internet access. Our suites allow guests the space to accomplish their professional goals or enjoy family time. We are located next to Easton Town Center, one of the finest shopping and entertainment centers in the Midwest, with over 100 shops, restaurants and entertainment venues. Our amenities include complimentary hot breakfast and Wi-Fi, fitness center and heated indoor swimming pool. 

https://www.marriott.com/hotels/travel/cmhte-towneplace-suites-columbus-easton-area/