Catering Sales Manager

The Ben - a Marriott Autograph Collection Hotel
West Palm Beach, FL

Posted August 4, 2019

Now Hiring: Catering Sales Manager for The Ben, Marriott Autograph Collection Hotel / Waterfront Downtown West Palm

Being the Catering Sales Manager at a Concord Hospitality property means you hold an important key to the hotel’s success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of hotel for functions and events surrounded around our hotel’s meeting and event space. Our Catering Sales Managers are designated outside sales roles with 50% of their time being out of office conducting sales calls. You also are the key contact for events at the hotel utilizing of various meeting/event spaces to market to groups and corporate for meetings and catered events. Candidates should be familiar with marketing plans, action plan creation as well as working with both revenue and sales call goals…

The ideal candidate has broad experience in both wedding, social and corporate catering and events.  Candidate must be able to develop base business for this new hotel through proactive and reactive sales efforts. Position requires the highest level of customer satisfaction with emphasis on excellent execution of needs, over delivering, and providing unmatched follow up.

The Ben provides three vastly different events spaces to meet the needs of today's planner.  Our near 4,000 square foot ballroom is rooftop with a picturesque view of the entire Palm Beach Island as well as the Atlantic Ocean.  With seating capacity up to 250 for cocktail events and up to 175 for weddings this venue is the beacon on the waterfront for corporate gatherings, weddings and various charity and social events.  The 1800 square foot flex space is called The Studio and provides a unique space for events that are seeking something than the traditional event space. This room can be divided into two studios and provides perfect natural light and various layout options.  The Kingfishers Boardroom provides that traditional event space with a beautiful stationary executive table surrounded by 16 leather chairs to accommodate the highest level of meetings that need a more intimate space for strategy or interviewing.  Catering for all venues will be executed on property lead by our own talented Executive Chef.

Job Purpose: Generation of top line catering revenue for the hotel by maximizing all revenue potential and up-selling additional events/amenities, whenever possible, to build additional revenues.

Job Responsibilities:

1. Handle and follow up on inquiries for small meetings/events with or without guestrooms. Follow up on leads by qualifying the customer’s needs and dates for the event to determine if the business is a good fit for the property.

2. Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO.

3. Communicate group details/changes to all hotel departments, coordinating customer’s needs with other property business and activities to ensure customer’s expectations are met and the property operates efficiently.

4. Present potential business at sales meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets client’s expectations.

5. Finalize and detail catering plans for groups and communicate effectively. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems.

6. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.

7. Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers.

8. Maintain account files in Delphi software system, ensuring accurate communication between client and hotel staff.

9. Other duties as assigned.

Job Skills:

1. Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi

2. Exercise excellent communication, presentation, organization, time management, listening, and math skills.

3. Use analytical skills for measuring business potential and value to the hotel.

4. Maintain contact and event information and follow procedures for submitting sales contracts

5. Read and interpret documents and to write routine reports and correspondence.

Experience: Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

Licenses/Certifications Must possess a valid driver’s license and reliable transportation to drive to appointments.

Why Concord?

At Concord Hospitality, our Catering Sales Managers earn competitive wages, receive our extensive benefit package including dental/vision plans, life insurance, ST/LT disability options as well as lucrative quarterly bonus plans, 401K options, tuition assistance plus training & development and career advancement opportunities.

Concord Hospitality earned the recognition of GREAT PLACES TO WORK as well as our recent acknowledgement of Great Places to Work for Millennials and Great Places to Work for Women!

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free work environment

The Ben - a Marriott Autograph Collection Hotel

208 Room Hotel

Be a part of something extraordinary! The new Marriott Autograph Collection Hotel coming to West Palm Beach will change the guest experience in West Palm for years to come. This 208 room property will open in December 2019 and is situated within a 435,000 square foot mixed use lifestyle project which will include hotel, residential, dining, retail and more. Autograph Collection hotels celebrate individuality by curating one-of-a-kind travel experiences at more than 95 luxury lifestyle hotels found in the world's more desirable destinations.

The Ben - a Marriott Autograph Collection Hotel

251 North Narcissus Ave

West Palm Beach, FL 33401