Front Desk Clerk

Hilton Garden Inn Tampa East/Brandon
Tampa, FL

Posted April 28, 2019

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Complimentary Hotel Room Night Program – Receive 7 free nights a year

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Hilton Garden Inn Tampa East/Brandon

152 Room Hotel

At a Glance

Welcome to Hilton Garden Inn Tampa East/Brandon. Newly renovated in August, 2014 our modern hotel is conveniently located in east Tampa, in Highland Oaks Business Park, near Sabal Park. Enjoy easy access to many attractions including the Florida State Fairgrounds, MIDFLORIDA Credit Union Amphitheatre, Hard Rock Casino and the Bob Thomas Equestrian Center. Take the complimentary shuttle from our Brandon, FL hotel to destinations within a five-mile radius, including numerous shopping, restaurant and entertainment venues.

The Great American Grill® offers an ideal venue for cooked-to-order breakfast, lunch and dinner. The 24-hour Pavilion Pantry® offers snacks for your in-room microwave. Keep sodas cool in your refrigerator. Get a workout in the modern fitness center and soak up the sun by the outdoor pool. Our Tampa hotel is the perfect place to host meetings and events for up to 180 guests.

  • Within 2 miles of Florida State Fairgrounds and Amphitheatre
  • Complimentary shuttle from our Brandon hotel within a 5-mile radius
  • 18 miles from downtown Tampa and 16 miles from Tampa International Airport
  • Complimentary WiFi, mini-fridge and microwave in all rooms
  • Fitness center and heated outdoor pool
  • 4,000 sq. ft. of flexible Brandon meeting space hosting up to 180 guests

Hilton Garden Inn Tampa East/Brandon

10309 Highland Manor Drive

Tampa, FL 33610

Telephone (813) 626-6700