Housekeeping Lead

Hampton Inn Cleveland-Downtown
Cleveland, OH

Posted April 19, 2019

Provide the highest quality of service to the customer at all times.

Supervise up to 15 Guest Room Attendants.

Deal promptly and effectively with guest complaints and requests.

Enforce self-inspection system.

Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.

Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.

Promote teamwork and employee morale.

Assist in running pre-shift meeting, distribute keys and assignments to the staff, and ensure proper grooming standards are met.

Communicate all policies and procedures for housekeeping and special cleaning projects.

Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts.

Ensure ready status of all rooms daily. Maintain key control.

Ensure guest satisfaction through room cleanliness and attention to guest needs.

Clean 16 rooms per day following the Housekeeping Guidelines within an eight hour work day,  30 minutes per room) while maintaining established standards.

After proving ability to increase workload, clean extra guest rooms to receive additional compensation.

Check fixtures, television, radio, and heating/cooling equipment for proper operation.

Set heating/cooling equipment and radio on proper settings.

Inspect room for maintenance needs and report on maintenance service requests.

Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.

Log rooms cleaned on daily housekeeping report.

Fold terry and linen while waiting for rooms.

Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles) Deliver supply basket to laundry for restocking.

Maintain cart, linen room, and vacuum cleaner cleanliness. Turn in key and room status report to Guest Room

Hampton Inn Cleveland-Downtown

194 Room Hotel

At A Glance

Our hotel is located in the Downtown Cleveland business district and central to attractions such as the Huntington Convention Center of Cleveland, Progressive Field, FirstEnergy Stadium, Quicken Loans Arena ('The Q'), and Rock and Roll Hall of Fame. We offer easy access while tending to business and relaxing when your work is done. Catch a Cleveland Browns or Indians game or visit the Playhouse Square theater district. Enjoy a day of fun at the Greater Cleveland Aquarium, Great Lakes Science Center, Rock and Roll Hall of Fame, and Jack Casino, all within walking distance from the hotel.

Hampton Inn Cleveland-Downtown is just a few miles from the Cleveland Clinic, University Hospitals Cleveland Medical Center, The Cleveland Museum of Art, Severance Hall, Cleveland Institute of Art and Case Western Reserve University.

Start your day right with our free hot breakfast buffet. Stay connected with our free internet access in every guest room or finish your project at our 24-hour business center. Maintain your healthy lifestyle in our fitness center featuring cardio and weight equipment. The Suite Shop is available 24 hours for snacks and beverages. Each member of the Hampton Inn Cleveland-Downtown team is committed to anticipating and fulfilling all our guests' needs.

Hampton Inn Cleveland-Downtown

1460 East Ninth Street

Cleveland, OH 44114

Telephone (216) 241-6600