Posted April 16, 2019
Now Hiring: Sales Coordinator
Being the Sales Coordinator at a Concord Hospitality hotels is an important role and can be a great transition for a seasoned desk clerk or an entry level role to start your rewarding career in hotel sales. This role is key in the hotel’s success because you are the direct link between the front desk and our sales team. As the sales coordinator you are assisting our incoming reservation calls for groups and meetings as well as assisting the sales team with contracts, room blocks and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised! And because Concord believes in promotion from within, many of our sales coordinators today become tomorrow’s sales managers and future Director of Sales!
Key Role Responsibilities:
Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord and your supervisor (if applicable).
Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.
Four Points by Sheraton Kingston
171 Room Hotel
Four Points Kingston Ontario Has Picturesque Views
The Four Points by Sheraton Kingston features 169 well-appointed guest rooms and suites, each offering picturesque views of Kingston or Lake Ontario. A welcome respite from travelling, our hotel will put you at ease with simple, uncomplicated comforts, clean, fresh décor and an inviting staff to help you feel at home. Located just steps from many historic sites and scenic wonders. We offer the convenience of onsite dining at King Street Sizzle Restaurant Bar, where you can enjoy Mediterranean-infused cuisine and your favorite drink—indoors or in the fun atmosphere of The Sidewalk at Sizzle. Swim laps in our pool, enjoy a steam in the sauna and maintain your workout routine in our fitness center, complete with state-of-the-art cardio and strength equipment.
285 King Street East
Kingston, ON K7L 3B1
Telephone (613) 544-4434