Front Desk Clerk

Hilton Garden Inn Roanoke
Roanoke, VA

Posted June 16, 2019

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Complimentary Hotel Room Night Program – Receive 7 free nights a year

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

As a Front Desk Clerk, you have the responsibility to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

***Previous experience with OnQ PM is preferred, but not necessary***

Hilton Garden Inn Roanoke

117 Room Hotel

At A Glance

Located in South Peak, Roanoke's luxury lifestyle community, the Hilton Garden Inn Roanoke hotel is conveniently close to the primary business corridor of Roanoke County - and just a short drive from downtown Roanoke and the Roanoke/Blacksburg Regional Airport. Enjoy easy access to major highways, shopping, healthcare facilities and recreation opportunities, including Splash Valley and Smith Mountain Lake.

Each of the comfortable, spacious guest rooms and suites at this hotel in Roanoke, Virginia, offers a mini-refrigerator, microwave and Keurig® coffeemaker. Energize in the complimentary fitness center, refresh in the indoor pool, or unwind on the outdoor terrace, which features beautiful landscaping, an elegant pergola and comfortable seating.

Relax with a cocktail and enjoy American classics in The Garden Grille & Bar, which is open for breakfast and dinner. If you’d rather dine in your room, choose something from our evening room service menu. The 24-hour Pavilion Pantry® stocks a variety of snacks, chilled meals and travel essentials. Stay connected in the complimentary business center. With 2,500 sq. ft. flexible function space, including three meeting rooms, boardroom and executive lounge, this Roanoke, VA, hotel is ideal for conferences, training sessions, reunions and weddings.

  • Roanoke, VA hotel with magnificent mountain views
  • Close to downtown Roanoke, local businesses, shopping and attractions
  • Complimentary fitness center and indoor swimming pool with landscaped outdoor terrace
  • 2,500 sq. ft. of flexible meeting space accommodating up to 135 people
  • Complimentary business center
  • Relaxed on-site dining in The Garden Grille & Bar

Hilton Garden Inn Roanoke

4500 South Peak Blvd.

Roanoke, VA 24018

Telephone (540) 776-3400