Operations Supervisor - Hyatt House Pittburgh South Side

Hyatt House Pittsburgh-South Side
Pittsburgh, PA

Posted January 11, 2019

Now Hiring: Operations Supervisor
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution – FREE MONEY!
Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures


Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Hyatt House Pittsburgh-South Side

136 Room Extended Stay

Our Hotel

The Hyatt House Pittsburgh-South Side hotel is situated in Pittsburgh’s SouthSide Works shopping, dining and entertainment district.  You’ll find many corporate headquarters close by, such as American Eagle, Thermo Fisher Scientific and Level 3 Communications. Our hotel in Pittsburgh’s South Side is convenient to Oakland, home to the University of Pittsburgh, Carnegie Mellon University and the world-renowned UPMC hospitals. Downtown Pittsburgh and the North Shore are just a few miles away, where you’ll find PPG Paints Arena, home of the Pittsburgh Penguins, Heinz Field, home of the Pittsburgh Steelers, PNC Park, home of the Pittsburgh Pirates, and the Cultural District.

Join us each morning for a complimentary breakfast and unwind at the end of the day in our HBAR cocktail lounge, serving light fare and a variety of beverages. Stay connected anywhere in the hotel with free high-speed Internet access and Wi-Fi. Take a dip in the sparkling indoor pool, get energized in the fitness center and let us park your car for you with our valet parking service, just $14 daily. Enjoy all the comforts of home and more at our all-suite hotel in Pittsburgh’s South Side.

All Hyatt House hotels are smoke-free.

During your stay, you will enjoy a complimentary hot breakfast, with made-to-order omelets prepared exactly to your liking. The indoor pool and fitness center will provide relaxation and a healthy lifestyle while away from home, and our knowledgeable Front Desk Hosts are available 24 hours a day to assist with your requests. In addition, the H BAR welcomes travelers 7 days a week from 5pm -10pm, offering our new Sip+Savor Menu, featuring home-cooked comforts including gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners, delicious new apps like the Tomato Mozzy Bread and more. A full bar is also available.

Hyatt House Pittsburgh-South Side

2795 South Water Street

Pittsburgh, PA 15203

Telephone (412) 390-2477