Guest Service Representative-SpringHill Suites Easton Area / Columbus OH

Springhill Suites & TownePlace Suites Columbus Easton
Columbus, OH

Posted January 7, 2019

Evening Front Desk & Guest Care

Shift: 3PM-11PM
Come join our opening team at the dual-branded SpringHill Suites & TownePlace Suites by Marriott Columbus Easton! Opened in October 2018, we are looking for those that have a passion to serve others!
Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)
Competitive Pay  & Flexible Scheduling
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution – FREE MONEY!
Hotel & Travel Discounts & Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:
As a Guest Service Representative you have the responsibility to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times.
Maintain a high level of service and hospitality .
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges, collect payments and follow all cash handling procedures as required by Concord policies. 
Handle guest mail and messages with respect to privacy and professionalism.
Be knowledgeable of the hotel brand and loyalty programs (travel programs, special offers).
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.

Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Springhill Suites & TownePlace Suites Columbus Easton

262 Room All Suite

TownePlace Suites Columbus Easton

RELAX IN COMFORT IN YOUR SPACIOUS SUITE CLOSE TO EASTON

TownePlace Suites by Marriott® Columbus Easton is an extended-stay hotel where you can balance work and life as you like, with the comfort, flexibility and affordability you require. Feel at home with a fully equipped kitchens and high-speed Internet access. Our suites allow you the space to accomplish your professional goals or enjoy family time. We are located next to Easton Town Center, one of the finest shopping and entertainment centers in the Midwest, with over 100 shops, restaurants and entertainment venues. Our amenities include complimentary hot breakfast and Wi-Fi, fitness center and heated indoor swimming pool. Sit back, relax and stay a while; life on the road just got more enjoyable.

Springhill Suites Columbus Easton

LOCATED NEAR EASTON TOWN CENTER AND JUST 6 MILES TO DOWNTOWN

SpringHill Suites Columbus Easton looks forward to welcoming guests to our Columbus, OH hotel ideally located near the premier shopping and dining complex, Easton Town Center. Guests will enjoy the all-suite hotel offers the modern amenities you need to stay refreshed and focused. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing. Enjoy free WiFi, separate spaces for sleeping and working, plus an in-room kitchenette with mini-fridge, microwave, and more. Start your day off right with our breakfast buffet, serving a selection of morning favorites. At our SpringHill Suites Columbus Easton hotel, your comfort is our priority. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day - like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options.

Springhill Suites & TownePlace Suites Columbus Easton

4048 Morse Road

Columbus, OH 43219

Telephone (614) 471-3500