Guest Service Agent- Embassy Suites Charlotte Uptown

Embassy Suites by Hilton Charlotte Uptown
Charlotte, NC

Posted January 7, 2019

Full Time Guest Service Agent (Front Desk) Must be available 7am to 3pm & 3pm to 11pm- FLEX

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)
Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution – FREE MONEY!
Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:
As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures

Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Embassy Suites by Hilton Charlotte Uptown

250 Room All Suite


The Embassy Suites by Hilton Charlotte Uptown hotel is located across from the Charlotte Convention Center and the NASCAR Hall of Fame. Just a short walk to Bank of America, Wells Fargo, Spectrum Center and Bank of America Stadium, our sleek and modern hotel is also easily accessible to EpiCentre shops, restaurants and nightlife, and the Lynx Light Rail, allowing quick movement around Charlotte.

Feel at home in a stylish suite with an open living area, kitchenette and modern amenities like complimentary WiFi, a 42-inch HDTV and ergonomic workspace. For guests looking for an upgraded experience, we offer suites with daily amenity delivery, premium views, and terraces. For an opulent experience, on the 10th floor, we offer a suite that includes an in-suite bar, large seating area, dining area and incredible views of Uptown Charlotte.

Start your morning with our free made-to-order breakfast before a day of work or sightseeing. Unwind with drinks and light snacks at the complimentary Evening Reception* in our ultramodern lounge. With an indoor pool, outdoor terrace, well-equipped fitness center, and a Starbucks® coffee shop, it’s easy to relax and re-energize at our beautiful Uptown Charlotte hotel.

Host an event in one of our meeting rooms with staff on-hand to coordinate and assist. The Embassy Suites Charlotte Uptown hotel is a great option for small and larger meetings, offering a boardroom and Grand Ballroom.

*Service of alcohol subject to state and local laws. Must be of legal drinking age.


  • Quick walk to bank, energy and legal headquarters, shops, sports venues and cultural attractions
  • On-site lounge, coffee shop, café, room service and sundries area
  • 250 spacious suites; connecting rooms and accessible suites available
  • Uptown Charlotte hotel with fitness center, saltwater indoor pool and upper sundeck
  • 6,200 sq. ft. of stylish event space, including boardroom and ballroom


Sports, theater, restaurants, biking, city parks, shops, museums – there’s so many things to do near Uptown Charlotte, NC. Our hotel is steps from the NASCAR Hall of Fame and a quick walk to Carolina Panthers football games, Charlotte Hornets NBA basketball games and Charlotte Knights baseball games. Head to EpiCentre or AvidXchange Music Factory for shopping and entertainment, and explore Charlotte Uptown’s restaurants and breweries.

Kids and adults will love a day at Discovery Place, Mint Museum, Harvey B. Gantt Center, Levine Museum of the New South, US National Whitewater Center or Carowinds amusement park. Charlotte is also home to year-round events – plan your visit during Festival in Uptown, Alive after Five at the EpiCentre or a concert at Spectrum Center or PNC Music Pavilion. Or visit us for the ACC Football Tournament, Belk Bowl, Wells Fargo Championship, Charlotte Fashion Week, Taste of Charlotte, or the yearly induction into the NASCAR Hall of Fame.

Embassy Suites by Hilton Charlotte Uptown

401 East Martin Luther King Jr. Blvd.

Charlotte, NC 28202

Telephone +1-704-940-2517