Guest Service Agent

Embassy Suites by Hilton Charlotte Uptown
Charlotte, NC

Posted March 8, 2019

Full Time Guest Service Agent (Front Desk) Must be available 7am to 3pm & 3pm to 11pm- FLEX

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Complimentary Hotel Room Night Program – Receive 7 free nights a year

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Embassy Suites by Hilton Charlotte Uptown

250 Room All Suite

At A Glance

The Embassy Suites by Hilton Charlotte Uptown hotel is located across from the Charlotte Convention Center and the NASCAR Hall of Fame. Our Uptown Charlotte hotel is just a short walk to Bank of America, Wells Fargo, Spectrum Center and Bank of America Stadium. Our sleek and modern hotel is also close to EpiCentre shops, restaurants, nightlife, and the Lynx Light Rail, allowing for quick movement around Charlotte.

Feel at home in a stylish suite with an open living area, kitchenette and modern amenities like complimentary WiFi, a 42-inch HDTV and ergonomic workspace. If you’re looking for an upgraded experience, we offer suites with daily amenity delivery, premium views, and terraces. For an opulent stay, on the 10th floor, we offer a suite that includes an in-suite bar, large seating area, dining area and incredible views of Uptown Charlotte.

Start your morning with our free made-to-order breakfast before a day of work or sightseeing. Unwind with drinks and light snacks at the complimentary Evening Reception in our ultra-modern lounge. With an indoor pool, outdoor terrace, well-equipped fitness center, and a Starbucks® coffee shop, it’s easy to relax and re-energize at our beautiful Uptown Charlotte hotel.

Embassy Suites by Hilton Charlotte Uptown

401 East Martin Luther King Jr. Blvd.

Charlotte, NC 28202

Telephone (704) 940-2517