Night Auditor

Hilton Garden Inn Roanoke
Roanoke, VA

Part Time

Posted May 12, 2019

Now Hiring: Night Auditor

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Complimentary Hotel Room Night Program – Receive 7 free nights a year

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:

Processing credit card transactions and other (restaurant, events, lounge) for the day

Handling phone system, transferring calls, reservations, etcc

Verify, balance and review hotel room availability

Perform Check-in and Check-out procedures

Administer guest payment policies and look for errors from the day shifts

Prepare folios for the morning departing guests

Maintain overall lobby appearance and assist with AM breakfast set up if needed

Be versed in all hotel emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Hilton Garden Inn Roanoke

117 Room Hotel

At A Glance

Located in South Peak, Roanoke's luxury lifestyle community, the Hilton Garden Inn Roanoke hotel is conveniently close to the primary business corridor of Roanoke County - and just a short drive from downtown Roanoke and the Roanoke/Blacksburg Regional Airport. Enjoy easy access to major highways, shopping, healthcare facilities and recreation opportunities, including Splash Valley and Smith Mountain Lake.

Each of the comfortable, spacious guest rooms and suites at this hotel in Roanoke, Virginia, offers a mini-refrigerator, microwave and Keurig® coffeemaker. Energize in the complimentary fitness center, refresh in the indoor pool, or unwind on the outdoor terrace, which features beautiful landscaping, an elegant pergola and comfortable seating.

Relax with a cocktail and enjoy American classics in The Garden Grille & Bar, which is open for breakfast and dinner. If you’d rather dine in your room, choose something from our evening room service menu. The 24-hour Pavilion Pantry® stocks a variety of snacks, chilled meals and travel essentials. Stay connected in the complimentary business center. With 2,500 sq. ft. flexible function space, including three meeting rooms, boardroom and executive lounge, this Roanoke, VA, hotel is ideal for conferences, training sessions, reunions and weddings.

  • Roanoke, VA hotel with magnificent mountain views
  • Close to downtown Roanoke, local businesses, shopping and attractions
  • Complimentary fitness center and indoor swimming pool with landscaped outdoor terrace
  • 2,500 sq. ft. of flexible meeting space accommodating up to 135 people
  • Complimentary business center
  • Relaxed on-site dining in The Garden Grille & Bar

Hilton Garden Inn Roanoke

4500 South Peak Blvd.

Roanoke, VA 24018

Telephone (540) 776-3400