Assistant General Manager

Courtyard Raleigh North/Triangle Town Center
Raleigh, NC

Posted January 11, 2019

Now Hiring: Assistant General Manager


FOSSE Knowledge is a must!!!

We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.
This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution – FREE MONEY!
Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price


TITLE: Assistant General Manager
DEPARTMENT: Administration
SUPERVISOR: General Manager
SUMMARY: Manages the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food
and beverages areas to ascertain guest satisfaction and associate satisfaction – and maximize hotel profitability.
Assist general manager in day-to-day operations of the hotel and is acting manager in the general manager’s
RESPONSIBILITIES: Supervision of Front Desk Personnel, develop and post weekly work schedule of Front Desk Associates. Provide
support to the Front Desk at busy times, by answering the telephone, taking messages, and assisting guests in the
registration and checkout of the hotel.
Assist with selection, training, counseling and motivating hourly associates.
Conduct Front Desk personnel performance appraisals.
Ensure Front Office associates follow proper cash control procedures.
Supervision of Breakfast Personnel. Assisting them in the selections of food items. Coordinating and assisting with
the purchase of food and supplies from Food Supplier. Develop an inventory control of food and supplies.
Assist the General Manager and Housekeeping Manager in the supervision of the Housekeeping Department.
Assist in monitoring the expenses of each departmental budget with the exception of the Sales Department and
Maintenance Department.
Participate in the development of the hotel expense budget.
Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure
that the hotel’s room occupancy, average daily rate, and RevPar objectives are met.
Coordinate and administer the daily transmittal of cash and checks to the bank.
Responsible for the Accounts Receivable and Accounts Payable ledgers.
Able to perform Night Auditor Duties.
Balance Hotel books at the end of each period. Prepare audit reports for end of period. Send End of Period reports
to Corporate on the due date of each new period.
Work with individual vendors - making sure services and invoices match; getting the best price for supplies.
Ensure an associate attitude of attentiveness and anticipation of guest needs.
Ensure proper delivery of guest special requests.
Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest
services and facilities.
Responsible for knowing hotel emergency procedures. Train associates to act accordingly in the event of an
emergency or accident at the hotel.
Assist in the maintenance of the key control program that is already in place
Ensure the security needs of the property and guests are met.
Participate in community activities, associate functions, and guest events.
Ensure effective departmental communication and information systems through logs, department meetings and
hotel meetings.
Communicate with the General Manager on a daily basis.
Inform General Manager of potential problems with guests and progress of special projects.
Perform “Manager on Duty” responsibilities as required.
Ensure proper communication and teamwork are continuous with sister properties and carry out any reasonable
request by Management that I am capable of performing.
I have read and accept the responsibilities described in the above job description.

Role Responsibilities:
Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of the all hotel property departments
Maintains current licenses and permits as prescribed by local, state and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Cover front desk shifts as needed
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers scheduling against guest and hours/occupied room goals.
Assist team supervisors and managers with constructive coaching and counseling
Motivates and empowers staff to solve guest issues
Focused on guest satisfaction scores and strategies to improvements
Provides excellent customer service by being readily available/approachable for all guests
Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Why Concord?
Today Concord operates over 100 hotels in North America with an excellent rating in customer service, staff retention, and brand alliances. We work with all the major brands (Marriott, Hilton, Hyatt, Choice) in markets throughout North America from suburban to major metropolitan destinations. Concord will grow in the next two years with 25 NEWLY built hotel properties that are already approved with an additional matching amount in new acquisitions and alliances. This growth means excellent opportunities for our AGM’s to become GM’s! We value our ability to grow from within and in the past two years over 50% of our GM roles have been filled by our Assistant General Manager leaders.

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. We have a strong culture of diversity and inclusion recognizing everyone is welcome at Concord supported by a focus on personal wellness and on sustainability to leave the world a better place, and lastly pride in serving our communities where we work and live.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer.

Courtyard Raleigh North/Triangle Town Center

109 Room Hotel

Our Hotel

The thoughtfully-appointed guest rooms offer you a perfect place to work, relax, and recharge. Enjoy fresh, plush bedding, modern and flexible spaces including a mini-fridge and well lit work space with free Wi-Fi. Enjoy breakfast, Starbucks coffee, dinner and cocktails at the on-site Bistro. This hotel in Raleigh's Triangle Town Center is a convenient location to a wide variety of restaurants, shopping and entertainment. Many area businesses and attractions such as WRAL Center, PNC Arena, Adventure Landing and Walnut Creek Music Pavilion are also close by. Take a dip in the indoor pool and don't miss a step in your healthy routine in the fitness center. Everything guests need is at their fingertips here at the Courtyard by Marriott Raleigh North/Triangle Town Center.

Courtyard Raleigh North/Triangle Town Center

3401 Sumner Boulevard

Raleigh, NC 27616

Telephone (919) 645-0088