Posted May 9, 2019
Now Hiring: Front Desk Supervisor
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution – FREE MONEY!
Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace
Courtyard Akron Downtown
129 Room Hotel
Whether for business or leisure, the Courtyard by Marriott® Downtown Akron hotel is an ideal choice for a visit to Akron, Ohio. This top rated Trip Advisor hotel is ideally located in the revitalized northside district of downtown Akron, near the University of Akron, Cuyahoga Valley National Park, Akron Zoo and within walking distance to area attractions, shopping and dining. Perfect for travelers looking for modern style and ultimate comfort, the Courtyard Akron Downtown features spacious guest rooms and suites, free Wi-Fi and thoughtful amenities, including microwave and mini-fridge. The Bistro is tge food and beverage destination for great breakfast choices in the morning and dinner options during the evening. After a day or work or play, guests can energize in our fitness center, relax at the indoor pool, socialize at the Speak Easy Lounge or enjoy a movie in our Theater Room, complete with reclining leather seats. Flexible meeting space to accommodate up to 70 guests is also available.
41 Furnace Street
Akron, OH 44308
Telephone (330) 252-9228