Front Desk Clerk

SpringHill Suites Houston Intercontinental Airport
Houston, TX

Posted April 6, 2019

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Complimentary Hotel Room Night Program – Receive 7 free nights a year

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

SpringHill Suites Houston Intercontinental Airport

156 Room All Suite

Our Hotel

A contemporary, all-suite hotel located within a mile to Houston Intercontinental Airport (IAH). A fresh, new, modern hotel with style, the SpringHill Suites Houston Airport hotel features comfortable suites, mini-fridge and microwave, living and work areas and free Wi-FI. Guests can begin each day with a delicious complimentary hot breakfast buffet and unwind at the end of the day with a cocktail at our Escape Bar or a dip in the outdoor pool. Our convenient lobby and networking area allows travelers to stay productive or just catch up with friends and family. Guests can see all that Houston has to offer at nearby Sam Houston Race Park, Deerbrook Mall, Market Street, Wet 'N Wild SplashTown, Downtown Houston, The Galleria, NRG Stadium, Toyota Center and more. Nearby companies include Halliburton, ExxonMobil, General Electric & United Airlines.

SpringHill Suites Houston Intercontinental Airport

15840 John F Kennedy Boulevard

Houston, TX 77032

Telephone (281) 442-2275