-
General Manager
(General Manager)
Concord Hospitality is seeking an experienced and driven General Manager to lead a successful team and ensure exceptional hotel operations. This role involves hiring, motivating, and guiding management while serving as the key liaison between the hotel brand, owners, and Concord.
-
Operations Supervisor
(Operations)
RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handles special requests. Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls. Know how to clean guestrooms to standards. Clean back office area as requested by management. Open and close shift, make cash drops. Ensure all credit cards, cash and change funds are balanced throughout each shift. Inform management of any guests or systems related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or Guest Room Supervisor. Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance. Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies Must be able to cover any call-off shift as per proper chain of command. Perform other duties as assigned by management, of which employee is capable.
-
Assistant General Manager
(General Manager)
We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.
-
Housekeeping Manager
(Housekeeping)
At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:
careers.concordhotels.com/hyatt-house-columbus-osu-short-north/jobs
